Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Switching from business to personal account

Hello, I left my place of work and boss agreed for my phone to stay on business account until the contract expired. The contract expires at the end of this month. I want to remain with EE but on a personal account (I am allowed to keep my number)...

Resolved! Re: Phone bill

where can i see my bill and where can i see my contract

upgrade

hi I recently went to upgrade my phone I had 10 months left so was going to buy out the reming contract to allow an upgrade. but upon going through the upgrades I was told this...Nice! Get a deal on your upgradeWe've removed your early upgrade fees o...

Want to upgrade without phone swap...!?

I am wanting to upgrade but it will only let me do phone swap, which is not what i want to do.I want to give my other phone to a family member. Can someone point me in the right direction?ThanksJade

Apple Watch sim only plan 2022

Hi, I’m looking to get myself an Apple Watch with cellular connection, probably direct from Apple, I wondered how I can find out how much the cheapest sim only plan for the Watch would be? I have a sim only £20 100GB plan for my iPhone, I’ve spoken ...

Buenas

Registered Disabled Higher rate PIP. Any deals for EE customers who are disabled

Hello,3G , Vodafone do mobile and / or broadband deals for disabled customers in the cost of living crisis and difficulty disabled people have with daily living. I get higher rate PIP (Mobility and Daily use) and was hoping for help from EE to join a...

Resolved! Can I change to an existing number

When I upgrade can I change my number to an alternative existing number

Had no network from 1st Sept UNTIL 14th where is compensation

Our mobiles had no network from the 1st until 14th September advised EE. Reported and advised on the 14th back on. Why no explanation! Compensation.

Resolved! EE Flex Pay Device

Hi,Does anyone know if you can upgrade the airtime contract before the device agreement ends?For example: device credit agreement 36 months and airtime 24 months. Can I upgrade the airtime at 24 months?