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Unable to View Account

quirkyk11
Visitor

Hey, 

I am unable to view anything to do with my account on the app or on the desktop version. I spoke to an assistant who advised there has been an ongoing problem with the app for over a year but I need to be able to see my bills etc.

It appears I have been almost locked out of my account but I can access a home screen just nothing is available to see.
I have deleted the app and reinstalled it and done updates.

I'm on an android - any help would be greatly appreciated.

 

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

@quirkyk11 wrote:

there has been an ongoing problem with the app for over a year


Since the advent of New EE BB?

If you think I helped please feel free to hit the "Thumbs Up" button below.

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