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Can't get through to anyone to customer service

Rumba2
Visitor

‎11-09-2024 08:01 PM

I have been waiting for over 30 minutes to speak to a customer service representative. Is this normal? My contract ends at the end of this month and I want to cancel my contract since I am accidently paying for 2

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎11-09-2024 08:02 PM

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Northerner
EE Community Star
EE Community Star

‎11-09-2024 08:17 PM

Hi @Rumba2 

I waited 20 mins and had to confirm I was the bill payer via text I received when waiting, did you receive that same validation?

Yes you'll need to wait unfortunately.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Schockwave
EE Community Star
EE Community Star
In response to Northerner

‎12-09-2024 01:52 PM

I got straight through, did not have to wait long at all, although sometimes it can take 30 minutes before someone answers, I know as I also checked and was on the phone with EE for 29 minutes in all.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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