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Unable to access payment portal

Muricaru
Visitor

‎13-09-2024 11:22 PM

For the last 2 days I am trying to pay my invoice. 

To be clear, I tried from app, web, I tried to clear cache, use incognito - nothing, I am getting white pages. EE app and website are built with ZERO care for UX and I dread the moment when I need to pay the invoice each month. But this month is the worst experience ever. 

I am abroad and if they cut my phones I will seriously consider to leave after 16 years and for sure use every  legal available method to make them pay.

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎14-09-2024 02:15 AM

@Muricaru : Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP