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Upgrade fee £100

Lawrence24
Investigator
Investigator

‎13-09-2024 03:37 PM

Anyone else tried to upgrade today on full works plan and being quoted £100 upgrade fee? I’ve done upgrades over the past few years on full works plan and never been charged 

0 Helpful
1 REPLY 1
eoinmiskell86
Visitor

‎13-09-2024 04:58 PM

Looking at the FAQ's its only free once you have gone past the first 12 months.

  • in the first six months of your plan there's a £200 - 600 upgrade fee depending on what device you have
  • between six and 12 months into your plan there's a £50 - £300 upgrade fee depending on what device you have
  • after 12 months there is no upgrade fee
  • if you're in the last 30 days before your plan ends, you can upgrade as normal with no upgrade fee and you can keep your old phone

How Can I Upgrade Anytime? | Mobile Help | EE