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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59522 Views
  • 69 replies
  • 14 Helpful

Can never get in touch!!

Can someone please tell me how to get in touch I’ve been trying for 2 days now. I havnt got time to sit on the phone for hours to try get through.  Before was so much easier you could just click on chat and everything was sorted. you would think bein...

Gemsta by • Visitor
  • 319 Views
  • 1 replies
  • 0 Helpful

When do i find out how much my final bill will be?

Hi, I moved my number to another network effectively cancelling my contract last week (Tuesday) and I have not heard a single thing from ee regarding final bill payment. Does anyone know how long this takes usually? (Current billing cycle would have ...

Helzd by • Investigator
  • 1168 Views
  • 7 replies
  • 1 Helpful

Resolved! How to return

I’ve added an meta quest 3 on my account but unfortunately I cannot use it as it make me dizzy. I don’t know how to return it and cancel the agrement. 

VIKTOR98 by • Visitor
  • 947 Views
  • 3 replies
  • 3 Helpful

Third party charges

Hi, I’ve recently been charged £21.99 4 times in the space of 2 minutes by B Sony. I have no account with Sony. And EE are saying there is nothing they can do. I’ve been a customer for over 10 years never had any problems before. Is they anyway I can...

Re: Complaint

My old deal finished on 13 April,new deal was set up on 09 April, new deal not put through and old deal still live

Cooling off period

I was not told that the 14 day cooling off period doesn't apply for in store purchases.  I want to change my contract to a sim only.  CAB have advised that I should have been told about 14 day cooling off period in the shop.  I went into EE to update...

Dee145 by • Explorer
  • 5901 Views
  • 5 replies
  • 5 Helpful

Urgent

HelloHow do I pay my bills if I can't find the "make a payment" option in my EE app. I'm living outside the UK and need to pay my mobile phone bill. How do I do it?

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