Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

awful experience

I have to relocate to out of EU so I called customer service to leave my number, they said I have to pay nearly £370 due to I am still in the contract. When I was apply this number in westfield store, the sales did not explain about any contract and ...

Resolved! I watch

Won’t to know if watch is out off contract

Resolved! Retain SIM (number) after contract ends

What happens if your contract ends and you want to retain the phone number, e.g. you go away and return after a gap year back to the UK?

Can ı get a refund ?

Hello dont know if it was asked before but my son used my phone number to buy items for is fortnite. He kept buying and when I realised it was too late he had already spent over £200 billed to my montly EE. I was fumming and he was really sorry he th...

Resolved! Contract

Hi I want to know what time my contract will be finished and I can change my plan??

Why Can’t I Turn Parental Controls Off?

Why can’t I turn ‘Parental Controls’ off in my EE account? I’m well older than 18! I have tried several times in my account to turn Parental Controls ‘off’, by sliding the slider from 12+ to 18+, then saving the new setting, and it says on-screen tha...

Resolved! Cancelling a second line

Hi, How do I cancel a second line on my account please? I am unable to phone customer service due to my disability and cannot see another way, do you have a live chat where I can do this please?

Re: Unresolved Nightmarish Experience with EE Customer Service

I’ve been on live chat for 2 hours today. They’re very abrupt and rude. I started my chat as someone who wanted to upgrade, I finished it with someone called Julia in retentions and she came across as abrupt and rude!seems EE staff just care about mo...

EE called and offered to reduce my bill.

Good day. I received a call from EE and the chap on the phone offered to reduce my monthly payments or that I qualified for an early upgrade. Was this a scam phone call or real? Ta

First bill on my new contract is confusing and ridiculously expensive

I'm absolutely in a state of complete. I just got a Google Pixel 8 Pro and initially I had to pay £40 for the down payment and then a further £100 due to my credit score being low which I understand and I knew that as mentioned I would receive the £1...