Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 64000 Views
  • 69 replies
  • 14 Helpful

Watch Contract To Phone Contract?

I have a Google Pixel Watch Contract ending soon with less than £200 left to pay (November)If I was to upgrade early, can I change it to a mobile phone contract instead of a newer watch? Of course I would have to pay to upgrade early 

RocketPup1 by Prodigious Contributor
  • 529 Views
  • 1 replies
  • 0 Helpful

Contract connections

Spoke to a ee person today for  over two hours, could not solve our problem said someone would ring back with in a hour , guess what  they haven't, poor service ee

Sim Only

Hello,I'm ccurrently on a 24m sim only plan. Could I switch to a new sim plan?Kind Regards, 

Resolved! Why was my SIM card contract cancelled but not Netflix?

I used to have a SIM card contract included a basic Netflix plan.I ended my contract last October and stopped my SIM card.And at that time I thought my Netflix subscription had also ended.I then returned to my country from the UK, and when I opened m...

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Tatsuya by Investigator
  • 1099 Views
  • 9 replies
  • 4 Helpful

Resolved! Mobile phone

How when I upgraded my phone before I was meant to now am paying 2 bills for one Sim I pay a bill then I pay a flex pay for £10.99 I though I would just pay the rest of money up but it takes my phone bill then it takes the extra money from flex pay I...

Regarding annual upgrade

Today, I ordered an S24 Ultra from EE online with Flex Pay and airtime, which includes a multi-line discount. Later on, I found out that I can’t do annual upgrades if I have any discount on my contract plan. Can I cancel that multi-line discount so t...