Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13838 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24546 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 48963 Views
  • 55 replies
  • 13 Helpful

NEW PHONE

just about to order a new iphone with 4 weeks lead time. Will my new contract start when the phone arrives or when i place the upgrade order? 

DAZZV by Visitor
  • 310 Views
  • 1 replies
  • 1 Helpful

Returned upgrade but now on new contract!!!

I did an upgrade to the new fold 5 back in early August. Received handset, decided to return. Got a dpd track ref told all would revert to previous plan 7 to 10 days after return and deposit would be returned. Today 27th September text to say I've be...

MattMus by Visitor
  • 405 Views
  • 1 replies
  • 0 Helpful