Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cannot cancel contract

Hello,I cannot cancel my contract (which has now reached its end date). This is because my phone is broken so I cannot call EE. There is no live chat function available so this forum is my only resort, please advise what to do.Thanks

Resolved! Contract

My contract says it ends 16/12/23 and it’s currently the 17/12/23 when can I upgrade?

Scam email saying my bill not paid ... it was paid ... how do I report?

Re: Money

Took 103pound out of bank.. dnt know why, can I get it bk plz,, I hvnt upgrade or anything

Resolved! Changing payment date

Hi, I keep having issues where my phone contract gets suspended due to late payments, due to a change in job back in September of 2023 my payment date has now changed, how do I amend this? thanks

Resolved! Sim only plan can I cancel it

Hi I am on a sim only deal can I cancel it at anytime been on it now for about 11 months

Phone is broken- not the account holder

My phone has broken a few months before the end of the contact. I live far away from the account holder, so it is not possible for them to come with me to the shop to get the phone replaced or repaired. I also cannot get a new phone as it is too earl...

Resolved! Can I renew my contract with the same service including rooming with the same pr

Can I renew my contract with the same service with the same price and rooming

Resolved! Contract documents

Recently upgrade and was told ee has gone paperless, anyone know where I can read my contract?

Removing a Number of my Account when someone dies

Hi,Can someone tell me the easiest way to remove another Mobile number from my Account? I have 2 Mobile Phones on one account. One is for myself, & the other I got for my wife. Unfortunately, she has passed away due to 'Advanced Liver Cancer'. For so...