I logged into my account today as my upgrade is due and noticed I am paying for mobile broadband that I cancelled on 8th March at 16:00 (I have a text that says I passed security). The call handler did not make any notes and as it is just over 6 months ago the call recording is now no longer available. I have therefore paid £165 for a service I haven't used and couldn't use as it wasn't fit for purpose hence having to get another provider. As there is no record of the content of the call I haven't a leg to stand on and am not getting any of this money back. I am not very happy. Please do check you direct debits and your bill payments often unlike me who had a multitude of life chaos to deal with or end up significantly out of pocket
