Ending contract and carrying the number to a new PAYGo

lucianalara · ‎20-09-2024

Hello! I am leaving the UK for a year and I would like to end the contract for my mobile line, but carry the mobile number to a new PAYGo. I am already abroad and I have brought with me the PAYGo SIM (the contract is an e-SIM). Could you help me figure out what I need to do?

Many thanks!

Northerner · ‎20-09-2024

Hi @lucianalara

The PAYG SIM will need to be activated in the UK or your number will not work. To cancel your existing pay monthly contract SIM you'll need speak to EE CS on 150 and give 30 days notice.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎20-09-2024

Hi @lucianalara

The PAYG SIM will need to be activated in the UK or your number will not work. To cancel your existing pay monthly contract SIM you'll need speak to EE CS on 150 and give 30 days notice.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Chris_B · ‎20-09-2024

@lucianalara You can not activate a SIM card when abroad and you can not migrate a number to a SIM card when abroad. This all has to be done when within the UK. All you can do is terminate the contract and if within the contract term still you’ll be required to pay off the remaining term of that contract.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.