Why is there a £2.50 charge per month for itemised billing service?

[OliverBlack]

I have had the same problem. What appalling service to sneak this charge in there without informing us. Very disappointed.

[bristolian · Accepted solution]

Chargeable itemised billing should only have been added if the account holder specifically requested it. If this is not the case, EE CS have access to your individual account and you should raise this with them.

[JMB972]

I noticed this also - I didn't request it, it is an unfair charge. It surley can't cost EE £2.50 to produce this, it will be done by computer and be automated.

[Katie_B]

Hello @JMB972. 

If you do not wish to have itemised billing on your account please give us a call on 150. 

Our customer care team will be able to remove this for you and stop any future charges. 

Katie

[fao_steve]

You have not addressed the issue. The issue is not that itemised billing has been added, and that it costs £2.50. This issue is that the adding of itemised billing and its associated cost has been done without a customer's consent. This is deeply concerning.

[Chris_B]

@fao_steve   Then you address this by calling customer services,  nothing can be achieved from here as this is a public forum not customer services. 

[fao_steve]

This forum is not just for customers to resolve issues, it is also for many other aspects of being an EE customer. One of which is to highlight issues for the benefit of other forum users and potentially EE. Would you not agree?

The issue being raised is that EE is applying changes and charges to a customer's account without their knowledge. And correct me if I am wrong, but this is very serious.

[Chris_B]

@fao_steve   And you can do something about it if you was ever to be in this position.  If you didn’t request this then you call customer services state you didn’t request it and would like a refund on this charge and request to stop the service.    This public forum is to give advice to customers on how to proceed with an issue and perhaps help with that issue.  There is no harm in stating on here, but to resolve it quickly then the advice is given on how to proceed with it and nothing will happen over night with the complaint on here.   More importantly some customers do require this and not having it on the first bill might be an issue as it can not be backed dated.   So it’s a win win or a lose lose when you actually looked at it. 

[Deedbone]

Yeah just noticed they’ve done this too me too. Very underhand as I definitely didn’t ask for it and it wasn’t on last months bill (which was my first with EE)

[Deedbone]

Yes but the point is I shouldn’t”t have to contact them as it was added with no request or even contact with EE since I set up my account the month before. And in fact breaches my zero spend cap which was still in place when you added the chatge.