27-02-2024 09:20 PM
I have had the same problem. What appalling service to sneak this charge in there without informing us. Very disappointed.
Solved! See the answer below or view the solution in context.
27-02-2024 10:57 PM
Chargeable itemised billing should only have been added if the account holder specifically requested it. If this is not the case, EE CS have access to your individual account and you should raise this with them.
27-02-2024 10:57 PM
Chargeable itemised billing should only have been added if the account holder specifically requested it. If this is not the case, EE CS have access to your individual account and you should raise this with them.
17-04-2024 09:49 AM
I noticed this also - I didn't request it, it is an unfair charge. It surley can't cost EE £2.50 to produce this, it will be done by computer and be automated.
17-04-2024 10:26 AM
Hello @JMB972.
If you do not wish to have itemised billing on your account please give us a call on 150.
Our customer care team will be able to remove this for you and stop any future charges.
Katie