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Re: Why is there a £2.50 charge per month for itemised billing service?

OliverBlack
Visitor

I have had the same problem. What appalling service to sneak this charge in there without informing us. Very disappointed.

1 SOLUTION

Accepted Solutions
bristolian
Legend
Legend

Chargeable itemised billing should only have been added if the account holder specifically requested it. If this is not the case, EE CS have access to your individual account and you should raise this with them.

View solution in original post

3 REPLIES 3
bristolian
Legend
Legend

Chargeable itemised billing should only have been added if the account holder specifically requested it. If this is not the case, EE CS have access to your individual account and you should raise this with them.

JMB972
Visitor

I noticed this also - I didn't request it, it is an unfair charge. It surley can't cost EE £2.50 to produce this, it will be done by computer and be automated.

Katie_B
EE Community Support Team

Hello @JMB972

If you do not wish to have itemised billing on your account please give us a call on 150. 

Our customer care team will be able to remove this for you and stop any future charges. 

Katie