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My contract ends on the 18/12/23.

adrian3136
Explorer

‎18-12-2023 03:36 PM - last edited on ‎18-12-2023 05:29 PM by EE Community Moderator

I ordered  a sim only contract on the 10/11/23  order number xxxxxxxxxxxx, but i was keeping my same phone number, .but my handheld phone contract ended today 18/12/23.

My sim only contract was to start on the 18/12/23 but my phone has now stopped working and i have no way of contacting anyone but i haven't received anything from EE.

what am i going to do now my phone has stopped working

xxxxxxxxxxxx@xxxxxxxxxxxxxx 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

0 Helpful
4 REPLIES 4
James_B
EE Community Manager
EE Community Manager

‎18-12-2023 05:54 PM

Hi @adrian3136,

Welcome to the EE Community. 🙂

Were you switching from an existing EE contract to SIM only?

James

0 Helpful
adrian3136
Explorer
In response to James_B

‎18-12-2023 06:21 PM

I was switching from an  EE contract to sim only on the 18/12/23

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to adrian3136

‎18-12-2023 06:23 PM

Have you tried restarting your phone, @adrian3136?

Does the EE app now show your new plan?

James

0 Helpful
bristolian
EE Community Star
EE Community Star

‎18-12-2023 10:06 PM

If you text BALANCE to 150, does it reflect your expected allowances?

0 Helpful