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EE called and offered to reduce my bill.

Dennis0_0
Visitor

Good day. I received a call from EE and the chap on the phone offered to reduce my monthly payments or that I qualified for an early upgrade. Was this a scam phone call or real? 

Ta

2 REPLIES 2
Northerner
EE Community Star
EE Community Star

Hi @Dennis0_0 

What number called you. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
bristolian
EE Community Star
EE Community Star

What number was it that called you? Did they say anything on the call, that would suggest they were or were not from EE - such as quoting anything account-specific that only EE would know?

Was any security process passed through?