Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade broken phone

Hi iv broke my phone... Tried to upgrade online but they want to verify me via text iv smashed the screen and i cant call nearest shop is 20 miles away any ideas hahaThanks

Resolved! Bill payment for my account

How to pay my account

Resolved! Pay a bill for someone

I am trying to pay a bill on someone else's account - How do I do this?

Resolved! Upgrade

When is my contract due for an upgrade

How do i see the contract i started in March

How do i see the contract i started in March.Online told to go to a shop.Went to the shop. they cant find it . Manager and staff member looking sheepish and confused. Sorry we cant get it. Called a different shop. You cant get it from a shop you hav...

Resolved! Monthly bill seems higher than what it's stated when opened the account

EE state that contracts made before July 7th 2021 won't get charged for data roa

EE state that contracts made before July 7th 2021 won't get charged for data roaming while abroad. My EE contract started July 16th 2020, in theory I shouldn't get charged but it was a 24 month contract and that time is over, although can still use p...

Mobile Contract finish date

Mis-billing

I have read other posts that have the same repeat behaviour by EE. The rates being charged are not the agreed contracted rates. Month after month the Customer Service people say they have fixed it, in my case it is £39 a month and not £28. They agr...

Re: Change address

Change my address