All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...
I recently discovered whilst trying to apply for a mortgage EE has put a CCJ against me in 2020 for a £10 cancellation fee I didn’t pay, however I have no correspondence of this late payment or court papers. I have tried numerous ways to speak to som...
Hi My normal bill is £14.99 and used to have a spend cap. My bill has just come though at £454.49!! Surely this cannot be right? I've just check the spend cap within the app and its saying that its not available for my phone (See attached image). Tha...
I need to know what EE charge me as I have upgrade my plan, and already paid this £30 over my credit card
My bill is £114 but I should only be paying £57 a month. This happened a couple of months ago and I didn’t question it then because I had missed a payment so I paid and thought it went back to normal but I don’t think it’s been coming out monthly an...
Hi, is there any way I can move this months bill to next month and pay them both then? I’m also in a direct debit so I’m not sure if it’s possible.
Hi' I'm getting charged for a number I dant have
I would like to cancel my sim only contract as 3 have offered a much better deal, £10 per month with an extra GB of data! I would also like my Puk number
I ordered a phone yesterday with £90 upfront cost, which has been taken out of my bank account, but i haven’t received any confirmation of the order or a “thanks for your order”. Do I have the phone or not?
Just looking for a little bit of help, I paid for my monthly bill via the EE app on the 28th as that was when I got paid. But I then had another £45 taken out of my account today as it was due too come out today? I’m not too sure if the extra money ...
Hi, I have seen conflicting information online regarding credit checks for upgrades. I have been an EE customer for 7 years and have just been through a standard upgrade, can anyone confirm if I will be credit checked? I only ask as want to understa...
