Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59534 Views
  • 69 replies
  • 14 Helpful

Seeking assistance

Dear sir /madam i have got this recently uploaded by Sabrina but there’s looks like my contact doesn’t look’s right please can you EE company investigators this case for me please. Thank you  kind regards  Aminul [Mod edit: Please do not share perso...

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Ihfaz by Visitor
  • 359 Views
  • 1 replies
  • 0 Helpful

Resolved! Free upgrade

Earlier this week I was on my ee  account and saw I could have a free upgrade.started looking at phones then thought I’d leave it till weekend as I was working.Just logged in to choose a phone and plan and now saying I have to pay to upgrade.has the ...

Shirlt9 by Visitor
  • 794 Views
  • 3 replies
  • 4 Helpful

Really bad service

I have never seen bad service like this EE service. I called today twice and they hung up on me. I called again, and after 30 minutes of talking, they hung up again. Network problems you will really suffer from, and problems from customer service. I ...

Aminali by Visitor
  • 398 Views
  • 1 replies
  • 0 Helpful

Scam phone call

Today I was called by EE in theory offering me reduction on my bill to £21 I'm presuming this was a scam 

Missie16 by Visitor
  • 572 Views
  • 3 replies
  • 1 Helpful

Renewal of my EE sim only contract notification

I was not a happy person when I read this email message from EE.  It basically increased my monthly payment substantially unless I logged in to my account and chose a different package!It most definitely was not the best nor the cheapest package for ...

contract

hi, could you please inform which day next month my contract ends? i also would like to stop once is finished.

jvmainuk by Visitor
  • 326 Views
  • 1 replies
  • 1 Helpful

Overcharged on bill

Hello ive just got my bill saying I've been charged 50.94 on my mobile broadband but I've always had a lock on it since I've been with u too make sure that doesn't happen so how can I have been charged nearly 25 or so 

Jazzyjojo by Investigator
  • 688 Views
  • 8 replies
  • 2 Helpful

Can i find call history for May?

HI I'm trying to find my call history for May (incoming call) - is there a way i can view this online? as i need to screen shot it for a court case! I think it might have been deleted by accident on my phone, so is there a way of getting it back?

Mazzmazz by Visitor
  • 453 Views
  • 2 replies
  • 1 Helpful