Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61337 Views
  • 69 replies
  • 14 Helpful

Friends and family discount

Hello, I've recently been given a friend's and family discount.The code expires in the next few days and I've been holding out for the new phones to arrive on the market. Would I be able to apply for a SIM only contract until the new phones arrive an...

Kingy17 by Explorer
  • 1153 Views
  • 3 replies
  • 0 Helpful

We are refreshing our mobile Tariffs

      We're refreshing our pay monthly plans (No Frills, Essentials, All Rounder and Full Works) and offering better value across mobile, SIM only and connected devices.   Our range of data allowances includes:   2GB 5GB 25GB 125GB Unlimited Da...

Tarriff refresh.png Tarriff refresh.png
Sean_D by Former EE Community Manager
  • 4964 Views
  • 1 replies
  • 3 Helpful

Bill

How come I'm getting text from ee saying I'm in arrears when I have a direct debit set up for you to take the money!!

BEA1956 by Visitor
  • 364 Views
  • 1 replies
  • 1 Helpful

Resolved! Unable to find my bills in Bills and Payments

Selecting Bills and Payments doesn’t seem to offer any option to view my bills. Just shows a graphic (circle) of data used. Any ideas where bill is. I’ve checked settings to confirm I am bill payer and user so that is ok. 

Resolved! Paying my account

Went on the EE app to pay my bill,well I got no were, how do you expect people to pay there bills?I don’t understand any of it, hope the  payment page comes back soon, because I can not see how  to pay my bill, and I am sure I ‘m not the only one.

Jwortley by Visitor
  • 623 Views
  • 4 replies
  • 5 Helpful