Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

ee

hi just wondering how i change my bank details

My bill has gone up monthly, but why what am i actually paying for ?

Price

Hi I've started looking around at other providers and I've found exactly the same deal that I'm on with you and I'd be saving £6.29 a month.The plan is with Vodafone for £8 per month, can you match this deal.

Account

Will my bill still be the same price if I move to another flat@ee

£23 PM sim only for 24 months 125GB

Does this monthly sim-only deal offer 125GB per month or a total of 125GB for the whole duration of the 24-month contract?

I want to pay now my bills

Invoice

All I want is my latest invoice. Why is it so hard to get it now

Overpaid

Hi! Why I was charged 41£ this month?I want to cancel my contract!

Fitbit

I’m struggling to prove that I upgraded to get the free Fitbit and on my account i upgraded to the google pixel 6a but on my plan it’s an old iphone in my plan so nothing to show in my account would my delivery note be enough

Re: Praise for technical support.

Hi, I have just joined EE a week ago and did buy a phone from them and I would rather pay for it now rather than by direct debit so how do I go about doing so I can't seem to get to talk to anyone as it is all automated. I only hope you can help. ...