Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Help center

I had someone call who was apparently from EE. He said it was for a discount on my bill and connect me to a Premier ee app. It took more than half an hour to relay my address and postcode because neither of us could understand what the other was sayi...

Resolved! Trying to upgrade early but always takes me to the wrong phone

Hi. I have multiple lines (4) on my account and one of them is due a free early upgrade +20% off the monthly fee however when i click on go to upgrade it takes to me to one of my other phones, one that is not due an upgrade. It does it everytime rega...

Phone bill increases

I went into shop (EE) at the forge parkhead for help about bill increases and was to phone 150 or text message which I am doing just now I received a letter informing me my bills going up 15-75% at end of march this is second increase since contract ...

Make a claim for an overpayment

Dear EEMy contract finished in September 2021 and I have been paying a monthly amount of approximately £18.91 until April 2022. I have paid the following amounts:03.09.2021 £18.9104.10.2021 £18.9103.11.2021 £18.9106.12.2021 £18.9104.01.2022 £18.9103....

Resolved! Just Cancelled my EE contract .... when does my service finish

Good Afternoon I ve just cancelled my contract with EE When do they "turn my sim card off" Many Thanks in advance Steve

Apple Music

Good afternoonI cancelled Apple Music last month sometime but just seen on my bill that i've been charged twice for it this month, could someone check this out for me? It isn't showing as active on my account. Thanks in advance, Lee

Resolved! Upgrading and avoiding tariff increase

Hi,An EE store advisor told me that if I upgrade within the 30 days before the planned tariff increases at the end of the month then I won't have my monthly bill increased.Is this correct as I don't want to take a new tariff within my budget only to ...

Do EE blacklist handset if not paying bill?

Hi allNot sure if anything like this has been asked recently, but if you have a handset contract, and you don't pay the bill, can EE block the handset or is it just the SIM that they block. Could I just put a Pay As You Go SIM in and use it that way ...

Resolved! EE&BT 10% Discount

I swapped to BT last year and was told that I would get a 10% discount off my ee bill each month. This didn’t happen on the first or second month, then only got applied in December when I called and complained. I thought that would be the end of it ...

Payment

Hello. I cant countinue with my procedure after second level in the payment section, where is the problem?