Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill payments

How can I pay a bill without debit card.l have only a savings card for atm.can l pay at a post office or ee shop

Bills not being correctly delt with to upgrade .

Im so confused really. i just cleared most of my bill owed £4.and some change. Now i cant do anything and the owed was transfered over to my next. Bill due date. 類

billing

need to know what my current contract agreement is and all relevant charges

Resolved! 3rd contract with device

Resolved! Upgrading my phone

I am at the last two months of my contract and I can upgrade early, does this mean I will still have to pay the last two months off? Or will the new contract start and my current one end now?

4g

Could I please buy more 4g

Resolved! I make a payment via Apple Pay, and the next day the same amount was discounted

I make a payment via Apple Pay, and the next day the same amount was discounted via direct debit, what should I do?

New phone.. don’t like it :(

So I have just upgraded from the IPhone 11 to the IPhone 14 as was due an upgrade and this one was the same price I was paying so went with it. I received it yesterday in the post. I have only took it out the box, but I really don’t like holding it… ...

Latest bill

Seems very high? Why

Billing error

I’ve just posted on here about being charged incorrectly for Apple Music- I’ve actually been charged wrong on both phones on my plan. I received the sms notifications from ee that Apple Music free trial is ending, replied from one handset on 22nd, th...