Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

My bill

Hi I will like possibly an additional time to pay my next bill till the 28 th February will get my salary at the moment am in a money short …..and need my phone for work will appreciate if you can just adjust my payment on the 28 th February thank yo...

CPI increase Impact on contracts starting Feb 2023

Hello,If i sign up to a new 24 month 5g sim only contract in feb 2023. Does the new CPI affect these contracts and increase the price a month later.Or am i locked into that proce for 24 months. Thanks,Michael

Phone Account Increase

Good afternoon I have an account with you. I have been advised that my bills will be increasing. I subsequently contacted your customers services section detailed that they could offer me new monthly charges on all my accounts. These are the details...

Were can I check the remainder of my contract

Contract breach, business use.

Hi all,Just a quick one, the company I work for are wanting to get rid of our company issued mobiles and have us use our own phones for work purposes with a £5 p/w reimbursement.I'm not personally happy with this. Would this be in breach on my contra...

Phone bill

When will I need to pay my phone bill by for February 2023 as normally it has to be paid by the 29th of each month but February only has 28 days in it

Resolved! I already Set up my direct debit. So for my first bill how I pay

Upgrade Not Showing

I upgraded online yesterday and got the confirmation email through. However, not had anymore updates since, no dispatch email or anything. My account is still showing me the option to upgrade as well. How will I know if this upgrade has gone through ...

No EU Roaming

Hi I recently had to change my phone quickly due to old one breaking so went into an EE shop, I explained to the sales guy I have been with EE since 2011 and have always had EU roaming free, as I work abroad a lot during the year, I said I wanted my ...

Mis sold tablet

I found out today whilst ending my contract that I have been paying for a tablet for 2 years I didnt even receive. It isn't showing on my app but they are insisting I did have it. They are refusing to give me any money back and the woman along with ...