150 failing

[Polley]

I recently had to use a premium number to get through to EE as 150 wasn't working. I had to call because EE had messed up my order, so not just calling for the joy of speaking to CS. The only number I could find on-line was a premium number and now I have been charged £83 just for the pleasure of sorting my order. Is there anyway to claim these charges back? EE CS are useless, has anyone else had similar issues?

[bristolian]

It sounds like you've fallen foul of a Google search scam, whereby third parties pay for particular links to appear at the top of search results.

That third party sets up a premium-rate number which redirects to a company's standard-rate line, their number is listed at the top of a Google search - victims then call the first number on said search, the company redirects the call to the standard-rate line and takes the call charges as profit.

EE's standard rate numbers are listed at https://ee.co.uk/contact-ee