Cancel contract

[Minniemouse1]

I got my nan a contract phone a month before she sadly passed away the phone is in her name but under my ee account would I have to pay out the phone to cancel the contract or would they cancel it with no charge 

[Leanne_T]

Hi @Minniemouse1 

I am very sorry to hear your Nan has passed away please accept my deepest condolences. 

Please see our Change My Account in The Case of a Life Event Help page for details on notifying us of a bereavement. 

If you complete the online form one of the team will get back to you and discuss the available options. 

I hope this helps.

Leanne.