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Changing direct debit

LMann20
Visitor

‎08-11-2023 03:02 PM

I have tried numerous times to change my direct debit details and contacted EE themselves and still I am unable to change them. I have received yet another email asking to update my DD details and no email address to reply to other then call and wait which I have already done before. Can anyone help?!

3 REPLIES 3
Christopher_G
EE Community Support Team

‎08-11-2023 06:02 PM - edited ‎08-11-2023 06:02 PM

Hi @LMann20 

Welcome to the community.

Have you tried changing the Direct Debit details on the EE App and EE Online?

Chris

0 Helpful
Niroo
Explorer

‎07-12-2023 11:58 PM

Chris, your link does not help with changing direct debit. I simply can not find a way of actually changing bank detail. Could some provide actional details please? Thanks

0 Helpful
Katie_B
EE Community Support Team

‎08-12-2023 09:18 AM

Hi @Niroo. 

Welcome to the community. 

If you are unable to update this in your EE account please give us a call on 150. 

Katie

0 Helpful