20-07-2023 12:03 PM
Hi,
I called yesterday to cancel my Apple Watch contract with EE as I am not using it. Do I need to expect a confirmation message?
Thanks
20-07-2023 12:13 PM
Hi @Coocoa
You might receive a text to your cancelled line number. Do you have this number linked to your EE app?
Thanks
20-07-2023 12:48 PM
Yes, I do! I haven't received any text to confirm my cancellation.
20-07-2023 01:19 PM
@Coocoa Check your emails and also check your spam folder.
20-07-2023 01:30 PM
I don't have any email either. I will call again.
Thanks
20-07-2023 03:28 PM - edited 20-07-2023 03:30 PM
Your call yesterday would have been to give 30 days notice of cancellation. It doesn't happen on the spot. You should get a final bill, which may very well be a refund, soon after that time.
20-07-2023 03:34 PM - edited 20-07-2023 03:34 PM
I am not expecting the cancellation to happen on the spot, but a confirmation message saying that my contract will finish in 30 days... would be nice.