Cancel Apple Watch as out of contract

Coocoa · ‎20-07-2023

Hi,

I called yesterday to cancel my Apple Watch contract with EE as I am not using it. Do I need to expect a confirmation message?

Thanks

Northerner · ‎20-07-2023

Hi @Coocoa

You might receive a text to your cancelled line number. Do you have this number linked to your EE app?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Coocoa · ‎20-07-2023

Yes, I do! I haven't received any text to confirm my cancellation.

Chris_B · ‎20-07-2023

@Coocoa Check your emails and also check your spam folder.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Coocoa · ‎20-07-2023

I don't have any email either. I will call again.

Thanks

XRaySpeX · ‎20-07-2023

Your call yesterday would have been to give 30 days notice of cancellation. It doesn't happen on the spot. You should get a final bill, which may very well be a refund, soon after that time.

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Coocoa · ‎20-07-2023

I am not expecting the cancellation to happen on the spot, but a confirmation message saying that my contract will finish in 30 days... would be nice.