Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

2 phone numbers

I have 2phones numbers and I only use 1. xxxxxxxxxx I don't use. xxxxxxxxxx I use. I want to keep this on but close the other one. Its saying i can upgrade but I don't want to upgrade just cancel if I can please. [Mod edit: Please do not share pe...

Bill

Hi I need help I’m behind on my bill am unable to make the 107 payment until the 25th of this month I’m a singe mum who is struggling atm I’m just hoping you can keep my phone in and not cut me off I till the 25th please

Resolved! Bill

Hi I'm struggling paying my bill would I be able to pay half thrysday and half the Thursday after

Still suspended

I've paid my bill yet I'm still suspended on my account and the account says I've still an amount to pay (which I paid this morning.)Why?

Leaving

Hi I was looking into leaving a couple of days ago ( from app ). Now when I go into it they have blocked me going further and all I get is “ this is awkward please try later “ All they want is for me to call and waste hours on the phone.. can’t...

My sim contract has ended but it says I can’t upgrade

Upgrades

I'm half way through my 2yr contract and would need to pay 550. But you're absolutely taking the Michael with 3yr deals over 80pm. I've been onto CPW and a TWO year deal with Vodafone with 512gb and 8gb doubled with unused rollover for 56pm. They off...

Resolved! Direct bebit

Hi how i set my dirct debit

EE & BT

Hi - advice appreciated.I'm on an EE plan, but I'm also a BT broadband customer. I didn't know that through BT you can often get reduced rates. Will I be able to claim back-dated discounts on my EE plan? And, moving forward, make my next plan BT-i...

shoddy instore customer service

anyone else had poor instore customer service?i went to my local store on 1st Feb as i had booked my phone for a check up / MOT as my phone was saying it was due, when i arrived the assistant asked me if there was anything wrong with my phone which ...