Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14422 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24957 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 50095 Views
  • 55 replies
  • 13 Helpful

Biil increase

Does anyone know why EE have taken £50.95 from my account when my bill was only £14.10. No extra usage involved 

Mopurk by • Visitor
  • 335 Views
  • 3 replies
  • 1 Helpful

Resolved! smart benefit

HiI would like to remove a smart benefit for the cash equivalent  - to make my bill slightly cheaper. Is that possible?It looks like it is worth  £9.99 I still appear to be under contract Thanks 

Cancelling from abroad

I recently had to move back to the US due to a family emergency and need to cancel my contract. But it looks like the only way to do so is by calling. International calls are incredibly expensive and there's no way I can afford to do that. So far I'v...

bridenef by • Visitor
  • 325 Views
  • 3 replies
  • 0 Helpful

EE to EE

I would like to know the process from moving an ee number from one account to a new ee sim on a different account

Upgrade

I am due an upgrade in my device,however I can’t do this via the app/ online as I says “no currently deals on this device” no matter what device I chose. this isn’t an early upgrade.I’ve never had a problem ordering my device/ upgrading online before...

Cancel my contract

I would like to cancel my contract, all the upgrades are too expensive, can you please advise how I go about this.

Lizazth by • Visitor
  • 283 Views
  • 1 replies
  • 1 Helpful

Wrongdoing

I've just had a message on my phone say welcome to your plan and I don't want a plan you have screwed me over and I don't want your service for that reason!! £7.50 my family had to pay to return a handset that was sent to me wrongly !!!it seems to me...

Porgypie by • Explorer
  • 280 Views
  • 1 replies
  • 0 Helpful
Most solutions
More
Top Helpful authors
More
Learn about