Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 70640 Views
  • 72 replies
  • 15 Helpful

No loyalty

Defaulted a payment on Thursday.Missed a call on Monday as I was at work. didn’t get home til 10.pm. Tuesday my phone got restricted. couldn’t phone nobody from EE to talk to them. just said pay up .  stuck in petrol station owing fuel. Couldn’t use ...

Resolved! EE

Hi, I’m on a contract with ee but I want to cancel my contact. Will I be able to pay it off in one go and will I not need to pay anything more 

CHLOE244 by • Investigator
  • 496 Views
  • 1 replies
  • 1 Helpful

Resolved! improper billing

I made a contract for 30 days and I continue to be charged, even after that period has ended. 

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KST12 by • Explorer
  • 602 Views
  • 3 replies
  • 2 Helpful

Resolved! 10% discount with EE & BT

Hi, as I have both EE And BT for my mobile and broadband services how can I get this discount added to my account?Many thanks in advance 

Hoss01 by • Investigator
  • 5046 Views
  • 28 replies
  • 1 Helpful

Resolved! CHANGE MY POSTAL ADDR4ESS

I keep getting letters at my old address which are forwarded to me but I will not be renewing my forward as it will be two years that I have paid for this. I have gone into MY EE account and in the profile it only shows email address phone number pas...

Upgrade plan

Hi. I got an SMS from ee saying that I can do an upgrade because my contract ends on 13 Feb. Going into my ee account, it shows that I can't do the upgrade yet. How to fix it when there is not even a chat with customer service?