Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

New sim only deal but now two accounts?

Hello I am currently on a sim only plan. I have recently upgraded to another sim only plan but with new number. It is showing I have two active accounts now. How do I transfer my number onto the new account and close the other?

Upgrade

My online account clear states I am eligible for an upgrade at no extra cost. However when try it online the shop is down. So called and was advised not eligible for an upgrade. I have gone back online and double checked still says I can upgrade. So ...

SY21 7FB

Hello, I had a contract for a tablet until 2020 but all the time for these two years I have been charged for this tablet and I have already paid it off I would like to close this contract for this tablet because I don't even have it anymore and I sti...

Resolved! Apple watch

When is m contract finished for my Apple Watch?

Bill

Hi can tell me how much my bill is as pay it today

unhappy

i allready call to cancel my subscriptions,but it's not happend and i still got to pay more 3bills!!very difficult to cancel the subscription!!stealer team!!also the packet was expensive and i was always running out from the GB-s before the end of th...

Resolved! Contact

Hello my name is xxxxxxx xxxxxx and I’ll like to have a account with EE as I use to be with ID mobile and my contract was expired las month [Mod edit: Please do not post personal information on the public board. Thanks!]

Resolved! Upgrade

Hi, I’m due for an upgrade as my contract runs out soon, but it’s telling me I’m not the account holder and I need to get in contact with them to upgrade, but I am the account holder? just want to sort it out before my contract ends.

Resolved! Payment

I’ve made a payment on my accounts but it’s not showing as paid . I processed the payment over 2 hours ago and it’s showing pending on my banking .

Resolved! Contract ends

Hi, My contract Is closed now, but on my account is appear that I still have to pay the bill. I want to go for pay as you go but I want to keep my number