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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15340 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25548 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 52225 Views
  • 55 replies
  • 13 Helpful

No internet

My EE card is not giving me access to the internet.  It's all we are using it for (not phone calls or texts).  I want EE to check the account to ensure the SIM card hasn't been deactivated but I don't know how to contact them.  I'm basically paying £...

VAT invoices

I'd like to download VAT invoices - we have a personal account and I understand that in order to download VAT invoices, we would need a business account. What is the process to transfer to a business account and is there a cost involved to make the s...

jpc2 by • Visitor
  • 394 Views
  • 1 replies
  • 0 Helpful

Suspended

Paid my bill. Phone still suspended 24h. Hanged on phone 3 times up to 40 min. No one answer!!! 

Fraud call and excessive charge

On 15 November at 11.29, I have been charged £6.73 for a 1 sec call to number 09015 450 260, which I would not deliberately have made. Has anyone else experienced this and is there any way I can recover the cost?

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