I want too reduce my monthly payments

[Smazzer119]

• i want to reduce my monthly payment

[Schockwave]

Hello @Smazzer119 ,

Welcome to the community,

If you are still within your minimum term, you would have to pay the rest of your contract off first, then choose a different monthly package.

If you have reached the minimum term or are 45 days before the end of your minimum term, then you can discuss your options with customer service.

This here is a public forum, not customer service and no account access.

[Smazzer119]

I am strugling too pay Over 40 pounds a month

[Schockwave]

@Smazzer119 , you will have to speak to customer service and see what they can do for you, this is not customer service and there is no account access here:

https://ee.co.uk/contact-ee/account-billing/mobile

[Leanne_T]

Hi there @Smazzer119 

Thanks for coming to the community. 

If you’re struggling and need help with the bills, please call us and speak to one of our friendly advisors. 

For more advice and support please see our Help if you have problems paying your bill, Help page. 

Leanne. 

[martapogracka82]

Hi I both new phone for my dauther 3weeks ago on contract was that I will be paying 52£ And today I've bean charged 100£

[Christopher_G · Accepted solution]

Hi @martapogracka82 

Welcome to the community.

Did you add her phone to your account? If so, you're likely to have a pro rata period from the time in which you took the contract out, until the next bill date. Then, a charge for the month in advance as usual.

How can I see my monthly bill from EE? | Help | EE

Chris

[41Lagoon41]

Ok,I hope it does not take a lonnnnnggg time for them to answer

[41Lagoon41]

I want to reduce my usage and payments.

But EE site is totalllllyyyy not helpfulll in this simple practice

[Chris_B]

@41Lagoon41  you can not lower your contact price unless you’re in your upgrade period.