Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

I was over charge last month but yed to get the promised refund

Resolved! Changing to sin only contract -can I keep my number?

I'm thinking of changing to a SIM only contract-if I do this can I keep my phone number?

Re: I need to speak to customer service about my biils

My number is ************ I would like to know too expensive . [mod edit: personal details removed from the forum]

Error in Bill

Hi, I just got an upgrade for £39 a month contract and today on my first bill they have charged me £800 for the device.

Throttle speeds on unlimited max speed contract

So I recently upgraded my contract to faster speeds, my connection is perfect to the antenna but I've seen I'm being throttled again like before going from over 140mbps to less than 35 which is ridiculous. I've ran everything in most forums and conta...

Resolved! Up grade

Hi I got an iPad and the contact run out on 16th of this month so does this mean I can upgrade to a newer one

Resolved! Statement payment arrangements

I would like to know if someone can help me out with my account statements arrears payments agreementI understand that under the Consumer Credit Act 1974 (section 77b), I am entitled to receive a statement of account, showing details of the instalme...

Cannot set up Direct Debit

I am trying to set up Direct Debit but my account online keeps saying "You'll need to pay off any outstanding balance on your account before you can set up or change your Direct Debit."I have paid my outstanding balance but it is still not letting me...

Resolved! Account suspended

Hi, My account was suspended due to a “unpaid bill” which is wrong information, when talking to members from the EE team they confirm that my bill has already been paid and this is an error on their part. Now my phone will not make calls, send texts ...

Upgrades

if my phone gets broken, what is the price to get a 6 month early upgrade?