Can one move from unlimited back to prepaid

Enlargement2023
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Chris_B
EE Community Star
EE Community Star

@Enlargement2023    Do you mean can you move from a contract to PAYG ?   You can once you have completed that contract term,     But if you got this contract in the last 14 days and you got it online or via a phone sale you have a 14 day cooling off period.  So you’ll need to call customer services to inform them you don’t want the contract.   If this was a store sale then unfortunately you do not have a cooling off period.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.