30 day notice dissapeared

[Moh53]

So i put my 30 day notice in on the 24th of july, called yesterday to confirm it would go through they said this morning, and now its still not cancelled and after calling the agent told me there is nothing he can do, any help ??? its a 30 day rolling.

[Katie_B]

Hello @Moh53. 

Welcome to the community. 

When you placed your disconnection request how did you do this?

Katie

[Chris_B]

@Moh53   When did you take out this 30 day rolling contract?        As 30 day rolling contracts have a 12 month minimum term.

     If this 30 day rolling contract is as due because you reached the minimum term of a 12/24 month contract this doesn’t apply.  

[Moh53]

24th july , called 150 and went through to the leave ee line , i assume thats the upgrade team

[Moh53]

24th july, and what 30 day rolling has a 12 month minimum term how does that make sense ? its called 30 day for a reason right ? 
to clarify i got the sim on the 24th of july and put the 30 day notice in that day

[Chris_B]

@Moh53  You might want to read THIS  click the legal bit at the bottom of the page.   

[Moh53]

no words honestly, still ive done this in the past and it always went through, why this time special? also any guidance on how to file a report on agents ive talked with? thanks.

[XRaySpeX]

Then, @Chris_B , why would that PAY MONTHLY 30-DAY SIM ONLY page say "You can get even more from your pay monthly SIM with a 12 month plan" if it was already a 12 month plan?