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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14984 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25286 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 51433 Views
  • 55 replies
  • 13 Helpful

Billing

Hi I got a contract out on the 19th I think it was. 2 contracts.(Plan) One for 30.30  tariff. (Flex) And 30.30 for phoneIt was direct debit but I want to pay just normal online banking. .  I've managed to cancel I think the direct debit from my bank....

Problem move from monthly paymant to pay as you go

Hi,I would ask the Admins on EE to help. My wife had a contract, monthly payment on EE. The contract expired exactly on 9/12/2022. She left a Notice to switch from monthly payment to pay as you go, on 9/11/2022. We have been calling EE every day sinc...

3 numbers but 1 account

I have a question that I can't seem to find an answer to and the offices are now shut.I would quite happily get an upgrade now (to cut out the 150 call) but I just need to know if what I am doing is correct.I am the main account owner (have my own nu...

Lardboy by • Visitor
  • 305 Views
  • 1 replies
  • 2 Helpful

Re: Contract end and additional line

HiFollowing on from this post, I need to do the same thing.  My daughter has a second line SIM only under my contract.  What I would like to do is port out to PAYG, wait a month and then get a new contract with EE (either directly or indirectly).  It...

Payment Failure charge

My bill this month is incredibly confusing. My bill is due to be payed today (26th December) but an attempt was made to charge me on 6th December. I got a notification on the 17th that it had failed and paid my bill immediately. On 18th December, I n...

Upgrade mobile phone early

I would like upgrade mobile phone early,I want pay off my current plan,but when I log in to my account and choose option upgrade phone deals app log of me , I can't do nothing   

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