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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13646 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24375 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 48505 Views
  • 55 replies
  • 13 Helpful

Re: Contact EE 24/7 UK

Hi I want to set a payment plan up for the balance  and cancel the contact i got left and that I would like to start 10th of Nov and what is the balance 

Leekel86 by • Visitor
  • 332 Views
  • 2 replies
  • 0 Helpful

New 5G phone

Hi, I have just upgraded from an iPhone 6 Plus to an iPhone 12 Pro Max will I need to change my plan to fit ? thank youMillie 

Billing query

Current bill shows 56p for "services from other companies". Number is shown as 66061 dated Friday 14 October at 18:47pm. I've checked my phone for that date... nothing out of the ordinary. Any ideas what this 56p charge is for? 

LizzieG30 by • Investigator
  • 927 Views
  • 3 replies
  • 2 Helpful

£367 charge for calls

Hi there please help me. I found out that I have been charged £367 for my calls. I had tried to call to my family in Iran and I was trying to use FaceTime, I didn’t know that I have been charged for this. You know internet is down in Iran and we don’...

Resolved! Sim only

I want to buy a sim only contract for my sonhow can I do this and add it to my account ?

Lee722 by • Investigator
  • 310 Views
  • 1 replies
  • 0 Helpful

Pay

Hi, I am being charged for both a £5 and £15 subscription to my credit card, but only the £5 subscription is coming up on my account. How do I figure out what the £15 is about? 

Clem9867 by • Visitor
  • 262 Views
  • 1 replies
  • 1 Helpful

charges

I changes my plan 2 days after ives paid my bill , they have now decided to charge me 2 months saying they work in advance. , well if I changed it 2 days after I paid my bill then it should be 1 month and 2 days not 2 months , been with these 8 years...

Contract

I am paying for 2 contracts but I’ve sold one of my phones how do I cancel that contract

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