Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

EE Contracts are just not sustainable anymore

I get it - contract says CPI + 3.9% but what bothers me is the fact that staff members say here and on social media that they had no choice as they cannot influence CPI. That's true .. What EE COULD be doing though is not insisting on 3.9% .. I get i...

Resolved! Leaving EE & Final Bill

Hi, I've recently decided to move from EE to three i've just got my new three sim and have requested that my number be transferred over, three have told me this will happen on Monday so I am just curious how EE will deal with my final bill, my bi...

Re: Ee error 0 code

I want 0 Spend cap on this mobile phone I want to setup 0 Speed Cap thanks:)

Bill

I'd like to talk about a bill

Resolved! Change name

I am now married and would like to change my name on my account?

Transfer plan to a different account.

So we have a family account that holds multiple "devices" or plans. Currently I have my email that when logged into my EE will show me the one device/plan I have but will not let me change details because I am not the "account holder". The articles I...

Resolved! Contract

I’d like to see my contract that I have with you please.

Looking to leave contract early

I still have a few few months left but service has been terrible for the last 3 months where I answer the phone and there is a delay in people hearing me for about 2 seconds, so I have to constantly say hello.I have bought a new phone to rule that ou...

Can ypu put a contract on hold

Unauthorised third party charges apple.com/bill

Ok, so long story; My sons phone got stolen and on the next bill I had £56 unrecognised third party charges for apple.com/bill. I phoned up EE who told me they could block this charge and I should phone apple for a refund; i did. and they said yes, t...