Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Itemised Billing

Good evening,I am looking for itemised billing as I need to say the dates and times I've called a company. How can I get my itemised bills?

Phone bill

Could I get a call back please?

Leaving EE

I’ve used my pac code and my phone will be switching tomorrow but my ee pay date is tomorrow and as I’ve already paid for this month Because I’m a month in advance will the money still leave my account tomorrow even tho I won’t be on ee for December

Contact number

what’s the number for general inquiries? I missed my package from EE and it’s been sent back to them…

Upgrade

How do I had my nhs discount to my account b4 upgrade? I want a 2 nd phone to

Resolved! my mobile is broke and I cant verify to buy a new one, what do I do?

Additional Line Order

I just placed an additional line order after months of it saying not eligible this month it finally allowed me. I notice it now, once again, won’t let me add another additional line it says I’m not eligible (which is fine) so I’m assuming that means ...