Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Downgrade my contract

Hi,Did you manage to downgrade?It doesn't have that option anywhere that I can see. Always there to upgrade but not to downgradeJust like Sky. You can upgrade but no facility to downgrade. It is appalling really

Resolved! Re: struggling to pay my bill

I'm Struggling to pay as well. Due to my mental health problem (bipolar disorder ). Is there any email address where I can explain everything?I don"t like to talk about this over the phone As I get a very strange reactions and no understanding at al...

Bill payment

My bill is due but I don't get paid until the 26th can I get an extension

Phone has been cut off and I have no way of contacting ee by phone.

My phone has been disconnected for no reason. I’ve checked to see if there is a fault in my area. There s not. I have tried to contact ee through messenger and twitter. This has not helped

Resolved! Bill payer - see monthly bills & costs

Hi, Logged in with my partner to check why her monthly DD is going up - we can't look back at any of her monthly bills or anything else because My EE says 'Normally your account holder pays your bills. If you need to pay a bill, ask your account hold...

Exra unexplained higher bill

Has anyone found they are being charged extra for this 3rd party My bill is 150. But then their is a extra charge £235 3rd party have no idea what this is

Resolved! being charged extra for changing to sim only

Today I've changed my plan to sim only, contract ends on 08/11/22 and when I looked at upcoming bill I'm going be charged £27 extra, WHY? you say you need 30 days notice to cancel a contract but when you change plan it takes effect straight away so y...

Resolved! I wish to stop receiving monthly paper bills for my mobile phone

struggling to pay my bill

I'm struggling to pay my bill, im 5 months into my contract, ive contacted customer services and they are no help at all, ive asked about cancelling my contract and even returning the the phone, i'm getting no help at all from EE...

Been scammed by ee

Ordered a one month sim card off ee just over a month ago. It never arrived. Phoned up ee after a few weeks had passed and they admitted for some technical reason the SIM had not been sent and it would be arriving now in post. Two days later sim arri...