Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Unable to download some (but not all) bills from My EE

I am trying to download the last year of bills. When I go to My EE I can download my bills for the last three months (August 2022 - October 2022). I am also able to download bills before August 2021. However I cannot download any bills between Septem...

Suspending number

My daughter is in Australia and doesn't use her ee SIM, can I suspend it in my account as I'm paying £11 a month for her. I have 2 other Sims on the family plan?

Need help with billing

Hi, I have paid my bill but I’m not getting any signal with my phone. I was just wondering how long it’ll take before it comes back on.

Can i move me fixed contract to a new house

I am moving house later this month and have 24mnth fixed contract.Does anyone know if I can take the contract with me to my new addressOr how to get in touch with eeThanks

Difficulty in paying

Due to the cost of living, increased mortgage payments and heating bills I can no longer afford to pay £62 a month for my hub. Is there anyway this can be lowered

Upgrade

Hello its telling me i can upgrade my phone as my contract runs out on the 7th when i click to upgrade and pick a phone it says can't find any plans for me

Won't let me pay bill

I've came away to work and was on a promise to pay which isn't due yet and they have cut me off before the agreed time ... now it will not accept my payment on the app or online and cannot get through to anyone for help or to pay I need contact with ...

2 data sims one contract

I currently have a data sim in a mifi which is basically used for a security camera etc.is it possible to put another data sim into another mifi (already have a mifi unit) onto the same account and boost up to unlimited data?

Bill

I was told that my monthly bill would be £45 - £55 a month but its been £71 every month can you please tell me why???

Told to cancel direct debit to be on the safe side

So I was told by an advisor to avoid bank charges to cancel my direct debit for this month so I have done this that's all fine what I'm wondering is does this permanently cancel the direct debit or just this month's as this month's has already been p...