Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I’m a care worker

Hello there mam/sir

Resolved! U

Can do upgrade in phone?

Resolved! Paperless bill

How can I stop paper bills

Billing

Hey I would like to get emails for my invoices as a pdf

I would like to set up a direct debit with the bank . Can you assist me please?

Resolved! I want to terminate my contract

Offer given through message not available on website

I received a text message, then clicked on it and was shown an offer for a SIM only contract. It said "log in to buy now". When I click on that and log in, the offer isn't there at all, only much more expensive ones. Help please

What do you want!?

A lot of issues with mobile contracts would be easier to handle from Customer side if we were allowed the same tools as all other apps offer eg Uber/ Deliver etc etc., With these other apps Customer Help will automatically offer a transcript of your...

Refund

Hi there so my internet isn’t working ! and you too money from me now I am on -25£ on my bank card I have 2 small kids 1 year old and new born and you have made my debit card on a - how can you take money from me when the service is not working ??!!

Re: Add on a phone to sim only

If I am a sim only contract and went back to a phone plan.. do I pay monthly for the addition of the phone or do they cancel out the sim only and swap ot over to the new phone and minutes contract