Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
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  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24699 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
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  • 55 replies
  • 13 Helpful

Resolved! Fooled by EE after trade in

      I have made an upgrade and buyed an Samsung galaxy Z fold 3 last year in October 2021 with trade in (samsung galaxy s20 ultra 128) and I have proofs cause my s20 ultra was received by EE.After few days of using the new device I was needed to...

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Upgrade difficulty

When attempting to upgrade (which I’m eligible to do) every phone has the message that the device has no suitable plans. I’ve tried numerous options with no success 

Resolved! Apple Watch with Family Setup

I has been offered 2 numbers line only. The reason I wanted to join EE is only adding my child's apple watch with my EE plan. If I purchased the Apple Watch and this would not allow me to authorized a line number to my child, I want to return the Ser...

Phone bill

Paid phone bill over the phone but still not working, only letting me send text via Wi-Fi. Log onto my EE account and it says “suspended” and that phone bills need to be paid, despite me already doing this. Paid an additional monies when logging on a...

Help

My contract ended months ago actually probably nearly 6 months ago by now so well and truly over due upgrade , I wasn't aware because I don't check my emails regularly or answer calls I don't recognize, that I was firstly due my upgrade and secondly ...

Cook82 by Explorer
  • 398 Views
  • 4 replies
  • 1 Helpful

Upgrading

Trying to upgrade my 3 phones on my account my contract all run out between 11/11/22 and 17/11/22.im wanting 2 SIM card contracts and one phone depending on the offers I can get why isn’t it letting me look or upgrade online would I have to go into a...

12345611 by Visitor
  • 274 Views
  • 1 replies
  • 1 Helpful