Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Trade

If I don’t want too trade in my phone do they just add the £12 too my monthly bill until contract ends

I want to give my last fone to a friend.

I eat to give my old mobile to a friend.

EE Bill issue

My Bill came in and said that I had to pay the monthly amount by the 4th Dec. I paid the amount and when I looked on my account it said that the bill is overdue. I have been checking it all week and its still saying that the bill is overdue even thou...

End of contract

My contract ends tomorrow. How can I guarantee it is continued? And how do I find out how much it is going to cost me?

Direct Debit

I finished my contract. Moved a pac code over and used it with a new provider. But forgot to cancel my direct debit with EE, so I have paid my old phone bill for this month. Can I recover this payment ?

Bills

Hi could you please tell me why my phone bill is so high £88. Usually I don’t understand this and I’m struggling to afford it every month is there any way it can be reduced thanks jenny

Perks not applied

My ee perks 20% nit been applied and been charged full contract prices on 4 contracts ..customer service not helping ..been missed sold contracts for over a year ..should I go to the ombudsman

Been paying £80+ a month for Nokia from 2015! just noticed it on my bank! Help!

No internet

My EE card is not giving me access to the internet. It's all we are using it for (not phone calls or texts). I want EE to check the account to ensure the SIM card hasn't been deactivated but I don't know how to contact them. I'm basically paying £...

VAT invoices

I'd like to download VAT invoices - we have a personal account and I understand that in order to download VAT invoices, we would need a business account. What is the process to transfer to a business account and is there a cost involved to make the s...