Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16176 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26226 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 54066 Views
  • 55 replies
  • 13 Helpful

Terminate 2nd contract

Dear EE   I have been a loyal customer of yours since you operated under the Orange brand, from around 1999. This was under my maiden name should you wish to check! My current account is in my married name and I am on the whole very happy with the se...

Awful customer service

Just had an appalling experience with customer service. Was looking to pre-order the Samsung S23 Ultra but working out the costs over 2 years, a new EE contract was more expensive than dropping my tariff down to Sim Only and buying the phone outright...

DP5BE by • Visitor
  • 345 Views
  • 1 replies
  • 0 Helpful

Billing

Hi, I transferred over to EE from BT and only had the phone for two weeks (if that) they have taken a bill payment out my account today but I've also paid BT this month is this normal for EE ? 

Increase in monthly charge

Increase in monthly amount to more than£30 when I have my own phone and only need EE SIM. I’ve been a customer for many years. Seems unfair and now thinking if changing my provider. 

Most solutions
More
Top Helpful authors
More
Learn about