Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15875 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25987 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 53359 Views
  • 55 replies
  • 13 Helpful

My EE Contract is longer than I agreed to

I signed up for a 12 month EE contract in January 2022 and it should be ending this month. However, when I checked my contract it’s down as 24 months. I’m entirely certain I didn’t agree to this because I knew I’d be leaving the country at the end of...

Account

What am I actually paying for,is it for broadband usage it just gets more and more each month.

Resolved! Bill

Hi my bill is due now but I'm not being paid till the 20th next week, I was just wondering if there is anyway I can pay then instead?

Warrens1 by Visitor
  • 254 Views
  • 1 replies
  • 1 Helpful

Phone bill

Hi I’m just wondering why by bill has gone up so high ! It’s normally £60 and is now over £100 ??

Arthur01 by Visitor
  • 252 Views
  • 1 replies
  • 0 Helpful

Double payment

Hi my direct debit has failed and my mobile was cut off so I tried to pay by card online and it said payment rejected try again whitch I did said the same thing so I left it then I noticed to emails from ee saying my payment has now reached them so I...

Higg22 by Visitor
  • 290 Views
  • 1 replies
  • 0 Helpful

HELP

 so is it paid or suspended? my contract ends after 24 months (august 2020 - august 2022 and i still have to pay? im not using any plan, data etc i moved out from UK, and now i see something like this ?  

ee co.png

Contract ended

Hi there, my contract is ended but was told that didn't have to do anything that the pay as u go would just automatically carry on. But my network has been cut off. Is it possible to phone someone and speak to them.