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Community Activity
Resolved! Number Ported - People on EE network still seeing temporary number
OK - a little bit of a strange one here.We took out an additional line last week - all went well and we received the SIM on Wednesday. Obviously we were given a number to use with the new SIM. As soon as we were setup, we started the porting process....
Engineer Appointment
I need to change my appointment time for an engineer coming to install router and set top box . I can’t find where to do this .
EE Android PAYG mobile phone stopped receiving SMS messages
13th May 2025: My EE PAYG mobile suddenly stopped receiving SMS messages, so I phoned CS. The mobile can send texts and make/receive calls, but not receive texts. After some troubleshooting, CS said it was a known, technical issue which started on th...
Activating a replacement SIM
I have exactly the same problem now. I’ve ordered new sim when I insert new sim obviously there is no service at all and how I supposed to receive a PIN number without signal? That is ridiculous. Big brain EE.
How can I start an online chat with EE?
According to the forum there should be a "message us" button in the EE app under the help icon at the bottom but I don't have that option, I only have "Talk to us".I'm at work and am on the phone a lot so I can't make calls but I could have a webchat...
Upgrade and free gifts
Just upgraded to the Galaxy S25+ and am eligible for the two free gifts, watch and buds pro. Does anyone have website to be able to claim these gifts. I have tried in the EE app which I found previously but cannot seem to find it now. Many thanks.
Resolved! BT Hybrid Connect not working with EE
Recently transferred from BT to EE. BT Hybrid Connect was working along with BT Hub but since transfer has been flashing red ie no 4G signal ? I've tried to reset, switch off and on again etc but I'm not even sure if it's meant to work on the contra...
WiFi Pro Booster not getting a signal
I’m stumped with this. According to the EE app (manage, broadband) both my boosters show as ‘getting no signal’, if I click on them, they show as online (confirmed by the aqua light on the boosters) and that devices are connected to them and working....
Haven't received my Xbox GamePass activation details
I added an Xbox Bundle to my account. I recieved the console and my £70 game card but no gamepass activation details yet. The ee.co.uk/Xbox is showing nothing to activate. Any suggestions?
