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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60576 Views
  • 69 replies
  • 14 Helpful

Resolved! Trade in offer applied

I've just purchased an upgrade. There was absolutely nothing at all during the selling process stating that I needed to trade a phone in. When I saw the confirmation message on the website with my order number I noticed it stated I had to send my pho...

LH123 by • Visitor
  • 532 Views
  • 1 replies
  • 1 Helpful

Resolved! Upgrade button not working

Going round in circles, then it tells me I cannot be logged in grrrmph...Thinking of changing to a payg as there is no roaming charges - or alternatively check upgrade options. Or so I thoughtPhoned 150 earlier which was a debacle. She shouted into t...

Resolved! Upgrade?

I’m told I can now upgrade but to be honest I really need to downgrade as I just cannot afford £194.00 every month!!!!

Re: Live chat with EE

Hi, I am ready to upgrade my phone, I have been with ee for 15 + years, I am really considering going with another company as I would like to upgrade to an iphone and everything is 70 + plus a month I can get the iphone 14 pro max plus for 49 pounds ...

Terminating contract and a few questions

A few questions if anyone can help 1. If I terminate my contract 4 months left do I lose the number2. Are add to plans and tech add ons virtually the same t&cs wise3. Can add to plans and tech add ons be moved to one of my other lines 

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