Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15002 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25296 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 51476 Views
  • 55 replies
  • 13 Helpful

Wrong mouthly plan

Hello there I took out a contract with yourselves a Samsung galaxy s22 ultra on black online I pick the £67 one which essential unlimited max new I had ring up to give more information anyways when me and sale advisor I think it was once signed that ...

My EE bills

I got a tex from EE saying that  my bill is £24 I’ve already paid £15.50 on the 20/11/22 so I spoke to someone from EE yesterday that my next bill is on the 21/12/22 

1234564 by Visitor
  • 296 Views
  • 2 replies
  • 1 Helpful

Paired watch plan

Hi I’m paying for a paired Watch Plan of £22 a month but unsure why as the Apple Watch came free with phone.Just wondering if you can check my plan for me?Many Thanks Alanna

PAC

my contract has ended.It was under my ex partners name.I need PAC number asap

Jak6666 by Explorer
  • 264 Views
  • 3 replies
  • 4 Helpful