Contracts & Billing

Been scammed by ee

Ordered a one month sim card off ee just over a month ago. It never arrived. Phoned up ee after a few weeks had passed and they admitted for some technical reason the SIM had not been sent and it would be arriving now in post. Two days later sim arri...

Phone suspended

My phone is suspended but it won’t allow anyone to call me now or let me call 150 to speak to someone…bill will be paid a week in Friday!  

Just to let you know that I will be paying my mobile phone bill in full tomorrow

Billing

Hi i would like you to stop sending me my EE bill in to my home address instead send it to my email please.  This is my email address: xxxxx_xxxxxxxx@xxxxxxx.xxx thank you  [Mod edit: Please do not post personal information on the public board. Thank...

Contact

Hi how do I find when my contact is up

Third Party Fraud

I have just logged onto my online account and it’s showing I’ve paid my bill as requested when I rang, I paid the amount it automated requested. As my phone wasn’t reconnected at any point I went online to check my payment had been accepted which it ...

Billing

I have upgraded from my Samsung S21+ 5g to the new Z Flip with EE and no upfront cost. The monthly billing would have been £76 per month, but I agreed to send my S21+ 5g back for a reduction in my new bill, making it £60 per month for 24 months. All ...

Why isn’t my payment being accepted?

Whenever I try to pay for my monthly plan, the payment is not accepted. Why is this happening?

Phone not conducive to my disability

I was offered a new phone last july at end of contract, the pixel 5, but I find it very difficult to use with my disabilities so I tried to go back to my old phone, Samsung which was much easier. But it goes so slowly that I can't play a game on it. ...