Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade

Hello its telling me i can upgrade my phone as my contract runs out on the 7th when i click to upgrade and pick a phone it says can't find any plans for me

Won't let me pay bill

I've came away to work and was on a promise to pay which isn't due yet and they have cut me off before the agreed time ... now it will not accept my payment on the app or online and cannot get through to anyone for help or to pay I need contact with ...

2 data sims one contract

I currently have a data sim in a mifi which is basically used for a security camera etc.is it possible to put another data sim into another mifi (already have a mifi unit) onto the same account and boost up to unlimited data?

Bill

I was told that my monthly bill would be £45 - £55 a month but its been £71 every month can you please tell me why???

Told to cancel direct debit to be on the safe side

So I was told by an advisor to avoid bank charges to cancel my direct debit for this month so I have done this that's all fine what I'm wondering is does this permanently cancel the direct debit or just this month's as this month's has already been p...

I’ve paid upfront fee but no email to say if I’ve been accepted for contract

Downgrading at end of contract

Looking to find out if I need to wait until my contact has ended (29/01/23) to down grade to sim only and use my student discount for this or if im able to downgrade now?When I go though my ee app I can only upgrade to a much more expensive contract.

cancel contract

hi can any one advise me please i took out an upgrade last year and added a watch to itAs i have now finished work due to health i can no longer afford both the watch is £20 per monthis there any way i can cancel my watch please

Phone bill

Hi there my phone bill is due but with me starting my new job I’m not able to pay until the 18th December 2022 could i possible get a bill extension please

Why are they still bililng me on my old contract, when I'm on the new one?

My old contract, which ended on 30th October, was a 24 month contract for a Samsung S20 5G Ultra, on a business account, with 120GB/month and a 10GB boost (not exactly needed...!). Now the phone is paid off, I have moved to a 24 month sim-only contr...