Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cannot upgrade online

Why can I not upgrade online anymore. The queues are horrific and this would solve all my ptoblems but for some reason you cannot upgrade online anymore. Whats going on EE?

Leave ee

I would like you to cancel my contract it is up and send me the final bill as so as possible I will not be using ee any longer

How do I take off my roaming charge now I’m back in the uk

EE Ripping off Loyal Customers

Been with EE for over 20 years and a new customer has far better offers than i can get in an upgrade, thanks for repaying the loyalty EE, anyone able to justify this?Looking forward to the next 20 years with another provider!

Bill

How can my bill be that much you keep telling me that I have past my limits only three days after typing up in possible this last bill is over the top I will switch to another provider if you do not sort this out once and for all

Payment

I would like to know why i am still paying a phone bill when you are no longer my provider.

New phone invoice

Could you please resend me the invoice for the phone that I bought from you in September thanks

Bille

Can i change the date i pay my bill

Hey

I want to check my bill

Phone cut off - incorrect fee on my account

I'm incredibly distressed for a number of reasons that require urgent care to my EE acount: - When I got my new contract with EE, the staff member incorrectly charged my account with over £590 for the handset. After much distress, I finally sorted th...