Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14143 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24750 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49528 Views
  • 55 replies
  • 13 Helpful

Pay

Hi, I am being charged for both a £5 and £15 subscription to my credit card, but only the £5 subscription is coming up on my account. How do I figure out what the £15 is about? 

Clem9867 by • Visitor
  • 265 Views
  • 1 replies
  • 1 Helpful

charges

I changes my plan 2 days after ives paid my bill , they have now decided to charge me 2 months saying they work in advance. , well if I changed it 2 days after I paid my bill then it should be 1 month and 2 days not 2 months , been with these 8 years...

Contract

I am paying for 2 contracts but I’ve sold one of my phones how do I cancel that contract

Resolved! No subject needed

Been with EE for almost 10 years, and upgraded my phone in the past 2 weeks, I was promised several times on the phone that'd I'd have the 3 smart benefits/add-ons included in my plan(roaming, xbox pass, BT sports).Once I received the phone and set i...

Most solutions
More
Top Helpful authors
More
Learn about