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Reopen account with old number

stevehardo
Visitor

‎30-08-2023 09:08 PM

Hi,

I relocated to Canada from UK last August (just over a year ago) and I need to reactivate my old sim and number so that I can access my mortgage account and communicate with my advisor. It was a contract sim so my account is now showing as closed , but I know the number is not in use as I have tried calling it, so hopeful it’s possible despite the timeframe.

Thanks in advance

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎30-08-2023 09:45 PM

If you cancelled your contract a year ago you relinquished your SIM & its no. & can no longer get it back.

Your mortgager should have means to change your registered mobile no. as many peeps often change nos., postal addys & email addys in their lifetime.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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