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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13665 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24383 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 48535 Views
  • 55 replies
  • 13 Helpful

Upgrade

I am due an upgrade in my device,however I can’t do this via the app/ online as I says “no currently deals on this device” no matter what device I chose. this isn’t an early upgrade.I’ve never had a problem ordering my device/ upgrading online before...

Cancel my contract

I would like to cancel my contract, all the upgrades are too expensive, can you please advise how I go about this.

Lizazth by • Visitor
  • 274 Views
  • 1 replies
  • 1 Helpful

Wrongdoing

I've just had a message on my phone say welcome to your plan and I don't want a plan you have screwed me over and I don't want your service for that reason!! £7.50 my family had to pay to return a handset that was sent to me wrongly !!!it seems to me...

Porgypie by • Explorer
  • 274 Views
  • 1 replies
  • 0 Helpful

Late payment charge

Hi,After decades of being a loyal EE customer I had the misfortune to pay last months mobile phone bill late. Because of this I was given a £7.68 charge.Thanks for the loyalty. In these times of financial strife.Chris 

Upgrade

Hi. I’ve been a member of the EE network from December 2021 and it’s almost going to be an year in a month but I am not yet eligible for an upgrade. I’ve been waiting for months and I need an upgrade

An52 by • Explorer
  • 264 Views
  • 1 replies
  • 0 Helpful

Bill payment

I have been unable to pay my bill until 3 days time. A payment has been tried twice and both failed. Will my service be cut off?

Power of attorney

My dad is my power of attorney? He’s taking over my debt with ee because of my I’ll health what happens when he provides prove of a power of attorney what’s happens when this prove is giving 

Dan20069898 by • Established Contributor
  • 519 Views
  • 5 replies
  • 1 Helpful

where art though my iPhone 14 Pro?

Hello wonderful citizens of the Planet - I ordered an Iphone 14 Pro Deep Purple (like everyone else it seems, good choice) on October 26th and still no update, Ive quickly learned there is a massive backlog as its so popular, how can I find out how l...

Contact

Hi I got a phone on contract yesterday I was just wondering could I add another phone in the contract or will I have to wait until this contact ends?

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