Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Contract to sim only

Hi there, i was wondering how i would cancel my monthly contact and switch to sim only? many thanks courtney

Paired watch plan

Hi I’m paying for a paired Watch Plan of £22 a month but unsure why as the Apple Watch came free with phone.Just wondering if you can check my plan for me?Many Thanks Alanna

PAC

my contract has ended.It was under my ex partners name.I need PAC number asap

Upfront cost

Does anyone know once you pay an upfront cost how long it is before you get it back

Hi all, i just did an update on my phone and after it finished my pin wont work

How to change from a contract to sim only contract

Hey I’m on an unlimited 24 month contract @ £85 and I want to change and get a sim only contract how can I do that

Issues paying a bill this morning

It seems the there was some issues this morning when attempting to pay my bills via both the app and the website, It kept seeming to time out and not take payment.I've eventually managed to have payment taken from my card but during the process the a...

Received Settlement letter for my device which I still want to pay by Direct

Will ee take a settlement amount from a direct debit As I recived a settlement letter from them but still want to pay for my device on a monthly basis hope sombody can help thank you

Upgrade text notifications

Hi there, I am going to upgrade my daughter's phone for Christmas - can anyone tell me will she receive a text confirmation?Is there any way I can stop this? What will the text say?Thanks in advance

phone upgrade

hi, i just got an upgraded contract on my plan but instead of giving me 256gb phone, i was given a 128gb, didnt notice this until i left the shop, my so irked because i can't even restore my old phone to this new one, how could they do this? what can...