Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60599 Views
  • 69 replies
  • 14 Helpful

Broadband and phone bill sample

Hello community, I'm new to EE,My company will pay my monthly broadband and cellphone costs as reimbursable expenses. From the community, I learn different information about VAT showing on the monthly bill (like this or this), or I need to switch my ...

ethan605 by Investigator
  • 1418 Views
  • 2 replies
  • 1 Helpful

My Watch

I upgraded my phone last year August and the guy put me on the plan and asked me if I need Apple Watch plan which I said yes to it.. but apparently he put me on a wrong plan and I was paying something that I could not use as I only noticed that it’s ...

Change Contract

I am currently a student and have the iPhone 14 Pro with the Unlimited data bundle. I had a steady job at first and wasn’t worried about the price however this has since changed. I do not want to change phone however I find the unlimited data a bit t...

Card payment failed

Hello I have a new card as my previous card has expired I have tried so many times to add my new card which works everywhere but it keeps saying payment failed please help me with this 

Aishax1 by Visitor
  • 365 Views
  • 1 replies
  • 0 Helpful

Unrecognised call charge

Hi, I have been charged 19p on my May and June bills for a call that I did not make. 08444 994 686. Google reports this as a dangerous number. How do I get this refunded and the number blocked?