Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14049 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24694 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 49337 Views
  • 55 replies
  • 13 Helpful

Payment

 hello!I have just made my £70.73 payment but on the website it still says that I have not paid. I am sending over my bank statement with this message as I have made the payment 

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Upgrade

Hi I’m trying to upgrade as days it’s available to upgrade today but keeps saying no suitable plans 

Blue light card

I’m trying to upgrade my to a new SIM only deal. Can the blue light card 20% discount be applied to existing customers and not just for new customers? 

Resolved! Upgrade

Hi I wanted to see what deals you can offer for an upgrade 

Resolved! Bill after 2 days?

seriously I pick my phone up 2 days ago and set it up yesterday and I've been billed ?  Joke of a company. I set a direct debit up for 1st of month. How can you get a bill without using the service????

Blkay by Investigator
  • 276 Views
  • 1 replies
  • 2 Helpful

Resolved! Hi

How cd. I change my direct debit account details?

Bukkie by Investigator
  • 346 Views
  • 1 replies
  • 1 Helpful

No “ End User” on my account please !!

I have noticed EE has established “Bill payer” and “ User” for my account with different terms . I am THE ONLY ONE USER OF MY ACCOUNT . No family member or friend is allowed to use or share, buy add ons or do anything to my account which is for MY OW...

Jules1209 by Investigator
  • 323 Views
  • 1 replies
  • 0 Helpful

No suitable plans available

Hi. I would like to check the plans for a couple of phones, because I don't know which one, I should get, but unfortunately when I select a phone it says no suitable plans available. Yes, I read the other topics and no i don't want to do it on the ph...

NeoLevy by Visitor
  • 619 Views
  • 2 replies
  • 0 Helpful