Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61327 Views
  • 69 replies
  • 14 Helpful

Outstanding payments

I've accidently left my billing account empty and now I can't figure out how to pay the outstanding bill and renew my contract could anyone help? I tried on the phone but it would stop responding as soon as I entered my details  

My bill

Can you send me my up to date phone bill.thanks  My name is [mod edit: please do not post personal information on the public board. Thanks!]

s47 by Investigator
  • 380 Views
  • 2 replies
  • 0 Helpful

Online payment not working

I’m trying to pay my phone bill online but every time I go to checkout it just tells me “Sorry something went wrong, we couldn’t process your payment” I’ve tried 4 times now and there’s nothing wrong with my card 

Bri101 by Investigator
  • 5484 Views
  • 22 replies
  • 4 Helpful

billing payment

I have just had a bill through for payment of 49 but l only paid phone bill on the 7th of this month and will l get cut off