Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Change the plan for down grading.

I don’t use as much as my plan now.So l want to my bill small.

Need you to send me a statemement to use as proof of address

********************. Also thinking about going back to pay as you go, as i'm on a pension and can,t afford your present rate. Can you tell how to go about this please. [mod edit: please don't post personal details on the forum]

Having 2 contracts

I had a sim only deal with EE February last year and broke my phone, I went to my local EE shop and bought a new phone with a more expensive tariff in May, but now you are charging me for my sim only contract AND my new contract which I am now paying...

Resolved! End of contract

My sim only contract has ended. Can I continue monthly on same basis?

Call Transcript

HiDoes anyone know to get a transcript of a call placed into EE call centre? I feel like i have been lied to about the contents of a complaint i made and their mistake was covered up. Thank you in advanceJav

Can u please explain why a late payment fee is is added to my bill before paymen

Can u please explain why a late payment fee is is added to my bill before payment is lat .. ??

Gift

How do I gift the thing has changed

Changing to SIM only near end of contract

Does anyone have any experience or understanding of the latests Ts and Cs around shifting to a SIM only towards the end of your contract date?I've just been on a web chat with a very helpful advisor who said that I could do this from my Standard Upgr...

Re: Transferring number registered under a different person

Hi there, I’m in a similar situation except the number is registered to my account as a pay as you go number and I’d like to transfer the number to a different ee account for my friend to use as I’ve not used the number myself. Will I need to contact...

monthly cost

For some years I have been paying an increasing amount monthly and am now paying over £10. I have found another provider who will charge me £3.38 a month. Can EE match this?