Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Lost phone

I have lost my phone for two days now and I'm not sure what I can do can anyone help?

Billing

Hello there, my contract ended in May 2022 and I’ve just noticed that I’m still paying the same bill price! surely it should drop down to some only as device has been paid!

i want to pay my bill

Pay bill

Why can’t I pay my bills ee a joke now I looking to move to 3network or virgin

Phone

Hello,Can I upgrade my phone but not my sim please?

Upgrade and first child phone

Please could someone give me a call to discuss the above?

App Bill Payment:

wrong contract.

Good night, I upgraded my contract and the values are corrected or wrong, my renewal discount is also not adjusted in the contract. I would like help to resolve this issue.

Upgrade

Trying to upgrade on number ending 452When I pick a phone it says there's no plan available?? Why on most phones aswell

Resolved! Apple watch tarrif

Can I link a apple watch tariff to my pay and go number