Transfer of ownership

[Magdom68]

My son transferred ownership over to me last week, I’m the bill payer,  but Im still not able to access the EE account, has it been changed  ?

[Chris_B · Accepted solution]

@Magdom68   Are you using the login details that was created for this account?  Ie your son setup ?   

[Magdom68]

When I am logging in to EE account I can’t gain access to the settings because it says bill pair only I am because my son transferred ownership over the phone last week

[Chris_B]

@Magdom68   You’ve got to change your user status as your down as a user not bill payer.     When you setup an account your automatically set as a user you need to change this to bill payer.  
You do this online not the my EE app

 You can change this setting in your online account settings. Menu - Account settings -manage numbers.

[Magdom68]

Much appreciated I’ll do that tomorrow