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AppleCare

c9
Established Contributor
Established Contributor

‎13-09-2023 11:36 PM

I have had to cancel my existing insurance with full cover which includes damage cover with Apple care services due to a technical issue. Apple support should be able to see that I have  AppleCare  with  full cover can I renew it due to a technical issue?

0 Helpful
2 REPLIES 2
c9
Established Contributor
Established Contributor

‎13-09-2023 11:59 PM

I have had to cancel my full insurance with ee due to a technical issue. AppleCare should be able to see on their systems that I have A CS AND APPLECARE INCLUDED, BUT CANNOT SEE IT. This is for my iPhone 11 if I have AppleCare, it should come up with a picture of a apple left top  corner

Screenshot 2023-09-13 at 23.46.19.png

 

0 Helpful
Katie_B
EE Community Support Team

‎14-09-2023 07:45 AM

Hi @c9. 

Welcome back to the community. 

Was your full cover with EE?

If your insurance has now been cancelled you will not be able to process a claim. 

Katie