Dear EE Customer Service,
I am absolutely appalled at the level of incompetence and unprofessionalism I have encountered with my recent phone upgrade. As per your instructions, I was asked to return my old device by 22nd October. Yet, I still haven’t received my new phone! This delay is unacceptable and has left me without a functioning device, which is the very basic service I expect from a network claiming to be "the best."
To make matters worse, my AppleCare has been switched off without any notice! Not only am I left without a new phone, but now my old phone is also without protection, leaving me completely exposed to damage or loss. This is a shocking breach of service and makes me seriously question your professionalism.
When I logged into my account, I was met with yet another surprise – I am now apparently ineligible for an upgrade, despite having signed all the paperwork and being told that I was eligible. You even sent me a message admitting that you “still don’t know where my new phone is!”
How is this possible? How can you call yourselves the "best network" when you can’t even track a simple upgrade? This is nothing short of a scam. You’ve taken my old phone, you’ve removed my protection, and I have nothing to show for it except frustration and a complete lack of trust in your service.
I demand an immediate resolution. I want to know where my new phone is and why this has been handled so appallingly. Your inability to provide basic service is disgraceful, and I expect this issue to be escalated as a priority.
If this situation is not resolved immediately, I will have no choice but to take further action.
