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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14273 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24842 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49777 Views
  • 55 replies
  • 13 Helpful

Resolved! Upgrade

Hi, I’m due for an upgrade as my contract runs out soon, but it’s telling me I’m not the account holder and I need to get in contact with them to upgrade, but I am the account holder? just want to sort it out before my contract ends. 

Resolved! Payment

I’ve made a payment on my accounts but it’s not showing as paid . I processed the payment over 2 hours ago and it’s showing pending on my banking . 

Kns4 by • Visitor
  • 302 Views
  • 1 replies
  • 2 Helpful

Resolved! Contract ends

Hi, My contract Is closed now, but on my account is appear that I still have to pay the bill. I want to go for pay as you go but I want to keep my number 

Ancabb by • Visitor
  • 303 Views
  • 1 replies
  • 3 Helpful

Trade

If I don’t want too trade in my phone do they just add the £12 too my monthly bill until contract ends 

Oxby1993 by • Visitor
  • 240 Views
  • 1 replies
  • 0 Helpful

EE Bill issue

My Bill came in and said that I had to pay the monthly amount by the 4th Dec. I paid the amount and when I looked on my account it said that the bill is overdue. I have been checking it all week and its still saying that the bill is overdue even thou...

End of contract

My contract ends tomorrow. How can I guarantee it is continued? And how do I find out how much it is going to cost me?

Direct Debit

I finished my contract. Moved a pac code over and used it with a new provider. But forgot to cancel my direct debit with EE, so I have paid my old phone bill for this month. Can I recover this payment ? 

Umz26 by • Visitor
  • 560 Views
  • 2 replies
  • 1 Helpful

Bills

Hi could you please tell me why my phone bill is so high £88. Usually I don’t understand this and I’m struggling to afford it every month is there any way it can be reduced  thanks jenny 

Perks not applied

My ee perks 20% nit been applied and been charged full contract prices on 4 contracts ..customer service not helping ..been missed sold contracts for over a year ..should I go to the ombudsman 

Cruise2 by • Visitor
  • 243 Views
  • 1 replies
  • 0 Helpful
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