Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Colleague Leaver Discount

My colleague leavers discount has dropped off when I changed from my Phone Contract to a SIMO, i’m looking to upgrade soon to a phone again but I do not want to do this until someone can add this back for me. Customer service were unable to do this, ...

Resolved! Can I cancel a new plan within 14days of starting

Wanted to view my bill but can’t find it arghhh

Wanted to see my bill so far but I can’t find it ? It was easy before this App changed !!!

Resolved! Removing phone number from account

We have 3 phones paid by our business. We are not in contract. How can we remove 1 phone from this account?

Being charged £30 more than a new customer for Iphone 13 mini?????

So I've been with EE since 2009, a loyal customer, but now I'm not a happy customer. Can someone explain why a new customer gets an iphone 13 mini for £42 a month and yet I, a loyal customer of 14 years is paying £72 a month for the same phone. I f...

Picture sms upfrade

I want to add picture sms whilst I'm in Italy. How can I do this?

Upgrade

Hi can you tell me when my contract is due an upgrade please

Resolved! Monile phone

When is my contract finished with EE

Resolved! Spend cap

Why have I got a message saying spend cap

Resolved! Contract

if I have a contract and it’s a 2 year and is due to end on 7 July, does it automatically end so no direct debit is taken and it’s completely finished? Do I have to call up or anything to say I no longer want upgrade or carry a contract on?