Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60895 Views
  • 69 replies
  • 14 Helpful

I can't update my payment method

I put in my details for me new card as the old one is soon to expire. It then takes me to a page asking me to confirm...I hit the confirm button and I'm immediately taken back to the previous page and I have to put in details again. It's a constant l...

Bennyg by Explorer
  • 474 Views
  • 1 replies
  • 0 Helpful

Phone statements

hello I've logged into my account and want see state the breakdown of calls texts but locate the tab can you help please

Harriwo by Explorer
  • 586 Views
  • 3 replies
  • 1 Helpful

Tariff

I intended changing vendors & requested my PAC number within 30 mins I was contacted by one of your representatives who offered me a new tariff. Of £6 PCM. This has not happened so yet again I have a bill for an overinflated tariff.If this cannot be ...

gordong by Visitor
  • 334 Views
  • 1 replies
  • 0 Helpful

How exactly do we pay our final bill?

Hey All,Last week I finished my contract early by porting my number to a new provider, I fully expect a final bill and roughly know how much the amount should be.My MyEE account recognises that it's closed, and says to pay your final bill in a timely...

Nost97 by Visitor
  • 974 Views
  • 2 replies
  • 1 Helpful

hello

salut, aș dori, de asemenea, să știu **bleep** cei de la ee de la un abonament de 27 de lire au ajuns ba la 34 ba la 31, dar niciodată la 27 ba chiar am plătit telefonul integral

bijualex by Visitor
  • 417 Views
  • 2 replies
  • 0 Helpful

Leaving

I’ve paid my last bill and my contract expires on 25th July can I leave EE now to join another network?

nsand10 by Visitor
  • 375 Views
  • 1 replies
  • 1 Helpful

Phone bill

I changed my phone tariff last month to 17 pounds from 25 pounds but my bill is the same as before 25 pounds can you tell me why this is

Jockha by Visitor
  • 348 Views
  • 1 replies
  • 1 Helpful