lost or stolen phone and need proof of purchase and ownership

[JH28b]

How can I obtain a record of my phone purchase and how long I have had it

[Katie_B · Accepted solution]

Hi @JH28b. 

Proof of purchase can be provided by giving us a call and speaking with our customer care team. 

Katie 🙂

[anthonyleakke4]

My phone has been stolen.  Please block.

[Leanne_T]

Hi @anthonyleakke4 

Thanks for coming to the community.  

To report the phone stolen, you would need to call us on 07953 966 150 and select the option for lost and stolen. 

Our Mobile Care team will block the phone and SIM card for you.

Please see our What should I do if my phone is lost or stolen? Help page for more details.

Leanne. 

[clayerpotter19]

hi I need a proof of purchase as I've lost my phone but I have insurance with my bank and they are asking for this to prove the phone is mines ?

[NaZiR2020]

Call 150 and they will send it to your email

[Katie_B]

Good morning @clayerpotter19. 

I am sorry to hear you have lost your phone. 

@NaZiR2020 is right, please give our customer care team a call and they will be able to send your proof of purchase. 

If you do not have EE phone to call off at the moment please call +44 7953 966 150 from any phone or landline. 

Katie