Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: EE Ripping Customers off level 10000

Ee attempted to charge me over 120 quid for 3rd party charges I'm supposed to have made...I checked the dates,amounts & I never had a phone as my screen had broken meaning I had NO way to access the phone or the 3rd party. Discovered since..the 3rd p...

24 month sim only - can i upgrade to handset after a year?

My contract is coming to an end soon. I want to go sim only for a year and then potentially upgrade to the iphone 16 if its any good. The sim only contract is like £15 for 24 months. If i decide i want to upgrade and include a handset in my contract ...

Resolved! direct debit

Hi i need someone to set up my direct debit as i’m getting charge for late payments as someone cancelled my direct debit and not communicated this with me i’m very frustrated the way there has been 0 communication that my dd has been cancelled and no...

Gifting Data when EE App isn’t working

Just seen the EE app is down, can anyone tell me how to gift data during this time please?thanks

Credit check

my credit score is 585 and I am 20 years old, can I get an iPhone 14 pro max 128gb monthly contract if I pay £100 upfront

Resolved! Google play refund

Hey, I recently had issues with my son purchasing roblox via the mobile contract and ended up with few hundred phone bill after alot of hassle, roblox agreed to refund the transactions to Google play, who have then said they would refund to the payme...

Resolved! costs of calls outside my allowance

how much does EE charge me for calls outside my allowance? is there a list of the prices?

Resolved! I want to aamend my account

I want to add my wife's name in the account

I feel ripped off

I was sold an upgrade to a S23 Ultra for £88 a month. The phone is the complete opposite of what I was told in store. You phone agent has informed me that I can not return a phone I bought from the store. Apparently when you buy a phone from the s...

Resolved! How to stop paper bills

I want to stop receiving paper bills