All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...
Just got a new phone but I want to keep my old number, it seems I’ve got two phones now and I’m paying monthly for both, only want to have one contract with the new phone but keep my old number.
Hi,I'm on a Pay Monthly plan. I need to have full itemised billing on my account - that is all calls and texts fully itemised even those that are included in my monthly bundle.I have set this up on my account with CS for £2.50 a month but this inclu...
Hi. I recently took out an additional line (30th Dec) and have received my first bill which shows a part charge of £28 plus a charge of £40 (the monthly amount) As the bill doesn't explain how the part charges are worked out or give dates when they a...
Hi, Is it possible to lower my monthly bill by reducing data allowance? I'm currently on 10GB and have only ever used max 4GB Thanks
I don’t pay by direct debit I go onto the app to make payment. Gone tk app to make payment and come up with sorry error. I then checked my bank and the £80.00 came out my bank but not confirmation from EE what do I do?
What options are there for increasing the minutes on my International allowance along with the associated cost? Thanks
Hello everyoneI moved out of the UK for few months now but i am back and wanting to pay my ee bill. I cannot log into my account because it is blocked and i cant get hold of anyone on the phone. Is there an email address I can use to request my final...
I would like to order a pay monthly deal but it keeps telling me to add an account. I don't have an EE account I am a new customer but can't seem to order anything as it keeps taking me back to add an account!
Hi, I’d like to upgrade to a new monthly handset plan however I do not know how to claim the 20% off. I’ve received a test from EE a few days ago about this.Many thanks, Marie
