Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59530 Views
  • 69 replies
  • 14 Helpful

Resolved! New contract and phone

I’ve just received the welcome letter this morning and it says my contract started 10 days before I got my phone, which was also today. Not happy to be paying for usage I’ve not had. Also, I didn’t realise that I was getting a 64gb phone. If I had, I...

33-06 by • Visitor
  • 387 Views
  • 2 replies
  • 0 Helpful

Contract has ended

My contract ended on the 2nd July 2023 I have transferred to another provider and tried to ring EE to cancel. Spent most of the day trying to ring EE but constantly being told we are very busy. I think I will ring my bank and cancel the direct debit....

Loop28 by • Investigator
  • 524 Views
  • 5 replies
  • 5 Helpful

Re: Contract ended but still being charged!

Yes it’s an absolute ripoff. My mother was with them and they just used her because she did not know about this. O2 don’t do this, they just start charging you for a sim only after your contract finishes. Which is the decent thing to do.   

Alsha by • Visitor
  • 888 Views
  • 1 replies
  • 2 Helpful

Resolved! Withdraw

How do I withdraw the money I've paid of paid twice?

Sg1996 by • Explorer
  • 877 Views
  • 3 replies
  • 5 Helpful

Resolved! Phone bill

 HiMy phone was suspended because of my outstanding balance.  I just paid it now, and its still not working. Pls advice.

Resolved! Renewal

My contract is up for renewal what are the best deals for upgrading and getting an additional SIM card for my daughter to use in my old phone? Also my broadband is up too so are there any family pa Kate’s to save some money?

2.29 per day roaming charge

Why am I suddenly being charged this £2.29 daily rate?I had a roaming pass last summer while I was in the USA and have confirmation that this was removed from my account. I have no need for roaming until I go on holiday again. How do I get this remov...

LeeLee666 by • Investigator
  • 1234 Views
  • 5 replies
  • 0 Helpful

Resolved! Account

Why is my account in credit. ?and it says my bill has been payed

High bill

My bill seems very high this month and I cannot work out why 

Ct41 by • Visitor
  • 674 Views
  • 7 replies
  • 2 Helpful
Top Helpful authors
More
Learn about