Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Clicking 'View Upgrades' in My Account leads to a 404 Error

My contract expired at the end of October last year (only just realised, my bad). When clicking on 'View Upgrades' in the upgrade section of my account redirects me to the shop, but only gives a 404 Page Not Found error.Makes upgrading rather inconve...

Upgrade

I would like to know when the numbers on my account are due an upgrade please

Re deposit

I placed my order in nov 22 and had to pay a 100 deposit as it would be held for a while then put back in my bank and now when I looks on my bills it doesn’t mention my deposit why’s this and when will I get this

My contract

How do I find out when my contract with ee is up

Direct debit fraudulently done

Can Oi please explain why EE has taken over £287 out of my account this morning.. Thanks xxxxx xxxxxxxxx [Mod edit: Please do not post personal information on the public board. Thanks!]

I need my statement for murch

Hi are yous able to email me when my contract expires thanks

I used ee for two months in Uk and now I'm abroad so I don't want to pay any mor

I used ee for two months in Uk and now I'm abroad so I don't want to pay any more and I don't use that number and the host told me that mail from your company comes to her address in Uk. I want to stop it what should I do?

My husband has died

Extra payments

Hi , I have paid a extra £50 for something on my bill , can you tell me why and what it had been spent on please ? Thank you Harvey