Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Charged £70 more even after speaking to an advisor

Absolutely raging! Account number - xxxxxxxxx my phone arrived 20th December. Got charged £103 on 4th January for a full month of payment after explaining I don’t get paid till the end of the month. I have spoke to endless people, explaining this a...

Want to change my phone bill date

So I get paid monthly and wondering if I could get my date of my phone bill changed? It’s like the second of every month as I said in monthly pay so I only get my phone on for like 6/7 days before it gets cut off and needing to wait till the end of t...

Resolved! Why can I no longer see a summary of my extra charges every month?

I used to be able to see a break down of all the calls and texts I made outside of my plan but this feature has not been available now for a couple months, on both website and EE app. Why?

I paid phone bill early but it’s not showing

I paid my phone bill that was due to be taken out on the 6th of feb and it’s come out my bank but it’s saying I haven’t paid it

Phone Upgrade

I upgraded my phone on the 25th to the iPhone 13 pro 128gb graphite, I got an order confirmation email immediately after to say I would be notified when it was on its way but I have heard nothing since. When I try and view my plan on my account it ju...

Resolved! Re: EE won't block IMEI of stolen phone

I'm in the same boat, pre it's operator said they would add it to the barred list but hasn't. Second one said because it was SIM only they would only block it if they had provided the phone. It should be easy really they have all the details

Got a new phone upgrade but new number want to keep old number

Just got a new phone but I want to keep my old number, it seems I’ve got two phones now and I’m paying monthly for both, only want to have one contract with the new phone but keep my old number.

Itemised Billing - New Option

Hi,I'm on a Pay Monthly plan. I need to have full itemised billing on my account - that is all calls and texts fully itemised even those that are included in my monthly bundle.I have set this up on my account with CS for £2.50 a month but this inclu...

Resolved! Part Charges on Bill - Poorly Explained

Hi. I recently took out an additional line (30th Dec) and have received my first bill which shows a part charge of £28 plus a charge of £40 (the monthly amount) As the bill doesn't explain how the part charges are worked out or give dates when they a...

Reduce Pay Monthly Bill

Hi, Is it possible to lower my monthly bill by reducing data allowance? I'm currently on 10GB and have only ever used max 4GB Thanks