Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 63105 Views
  • 69 replies
  • 14 Helpful

Resolved! 2 contracts

Hi  I have two contracts with EE at the moment. One finish on the 7th sept 23.  I want cancel this contract.  I have another contract that has over another year on it. Could I transfer first contracts phone  number  on to the newer contract that stil...

Samjox by Visitor
  • 415 Views
  • 1 replies
  • 0 Helpful

Upgrade

I'm trying to upgrade, but it only gives me full payment option not pay monthly, as I'm on already 

Klb1973 by Visitor
  • 412 Views
  • 1 replies
  • 0 Helpful

EE ruined my credit score

I had been an EE mobile and broadband customer for more than ten years. Last year (May 2018) I changed the phone provider and closed my mobile account.I removed my Direct Debit from my EE mobile account for safety reasons. However, I continued being ...

Vasilis_M by Established Contributor
  • 29277 Views
  • 103 replies
  • 35 Helpful

UPFRONT MONEY DEDUCTED

Hello i am new here in town so i thought why not to make an ee contract  when i finished submitting my application  Monzo informed me that the upfront payment was deducted and a monthly payment was assigned by ee after a few minutes i received a mess...

Screenshot_20230812_220158_co.uk.getmondo.jpg