Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Account suspended

Hi I’ve paid my bill and I’m still suspended, how to lift the bar please

Payment

£40 has been taken out of my bank when I am NOT with EE The account xxxxxxxxxxx is my phone number xxxxxxxxxxx has not been used for years I am with BT so why is the money being taken out of my account? [Mod edit: Please do not post order numbers on ...

Payment plan

Hi I have a payment plan which I pay on the 28th of each month, which I done last month of £70 odd, to find I have now been cut off ?

Re: No service

I have the same issue, paid my bill yesterday now no service, can't make any outgoing calls or texts. I've called support on 150, and says your offices are closed!! What is going off?! I need my phone for work and will be complaining and seeking a re...

Bill over due

It says I am due to get cut off I am wondering if a stop can be made and I can pay half this Friday and the other in two weeks.

How do I view my bill!

Billing

Is there a live chat with regards to billing? Or/and is there a direct phone number with regards to billing? And if so, what is it please? Camilla

minutes and text?

I need to know if my 200gb per month have minutes and text in my plan?

Fraud Department (VERY URGENT)

I received a shocking letter from EE today (7th December 2022) demanding to pay £91.98 on 12th December as my first bill. I never signed any contract with EE. Tried calling EE, but unfortunately, no one was able to take my call due to their issue wit...

Data only SIM upgrades showing instead of Phone SIM only upgrades

I want to upgrade my phone SIM only plan but when I click on upgrade phone/SIM it shows me Data Sims only but I want phone SIM upgrades. Please can this be changed to show Phone SIM upgrades.