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End of Contract with ongoing Add to Plans

hevmartin
Investigator
Investigator

‎04-10-2022 05:54 PM

Hi,

My minimum 24 months on my contract is up in a few weeks, and I want to cancel as I no longer need the number.  However, there are a couple of Add-To-Plan's still active on it.

I have 2 other active numbers on the account which are still well within contract and will be kept on.

My question is - will I be able to cancel the initial contract and the Add-to-Plans just continue within the other accounts?  Or if I cancel, will I have to pay-off the Add-to-Plan amounts?

Thank you 🙂

0 Helpful
11 REPLIES 11
XRaySpeX
EE Community Star
EE Community Star

‎04-10-2022 07:21 PM

@hevmartin : Yes, You need to contact EE giving 30 days notice of cancellation of your mobile contract stating clearly which no. you want cancelled..

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Furmoman
Contributor
Contributor
In response to XRaySpeX

‎07-01-2023 07:41 PM

Hi

I hope you don’t mine me hijacking’s your thread but I have the same question and didn’t want to duplicate with a new post.

I have 12 months left of an electronics add-on but my phone contract ends this month and I want to switch to sim-only and I can do it much cheaper with other providers.

Can I leave my phone contract and just keep paying for the add-on, or will I get billed for the remaining 12 months when I close my contract?

Thanks in advance for any advice anyone can offer!

0 Helpful
Leanne_T
EE Community Support Team
In response to Furmoman

‎08-01-2023 07:38 AM

Morning @Furmoman

Thanks for coming here 🙂

Which device do you have as an add-on? 

Leanne.

0 Helpful
Furmoman
Contributor
Contributor
In response to Leanne_T

‎08-01-2023 10:28 AM

Hi Leanne

It is an Xbox Series X with Game Pass Ultimate.

I appreciate any insight you may be able to offer!

 

0 Helpful
Leanne_T
EE Community Support Team
In response to Furmoman

‎08-01-2023 10:56 AM

Thanks @Furmoman

If you cancel your Pay Monthly plan and you are no longer an EE customer, you will have to make full payment of any money owing for the Xbox. 

Leanne. 

Furmoman
Contributor
Contributor
In response to Leanne_T

‎08-01-2023 02:00 PM

Hi Leanne

Many thanks for responding so quickly.

Not the answer I was hoping for, but you have been very helpful, thanks again!

0 Helpful
Leanne_T
EE Community Support Team
In response to Furmoman

‎08-01-2023 02:08 PM

No problem @Furmoman

Leanne.

0 Helpful
pbyron
Visitor
In response to Leanne_T

‎05-10-2023 09:07 PM

What if you are still an EE customer? Is the add-to-plan tied to one number or can it just continue if you still have a different EE line on the same account?

0 Helpful
Christopher_G
EE Community Support Team
In response to pbyron

‎06-10-2023 07:51 AM

If you still have another number on the account, the add to plan agreement will continue, @pbyron 

Chris

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