Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Re: Monthly itemised billing

I want to see monthly calls for both SIM cards

Resolved! Complaint: Mobile Bills

Dear Customer Service,I am writing to bring to your attention an issue with my mobile bills. There has been a significant increase in the amount I owe compared to what I used to pay for my mobile bill. This has been happening for several months now, ...

Cancel contract

When do you think the app will be working so I can cancel my contract? Worst provider I have ever used and this is supposed to be the best? £90 a month for no phone signal and pathetic Internet access. And before you say we're doing maintenance in yo...

Cut off

I'm so lost I've been cut off so I have no service but I've just paid my bill and my phone still isn't working youve taken 115.09 and not turned my phone back on but I also can't call anybody because it says no service can you turn me back on please

Resolved! Direct Debit

Does it matter if you can't fit my name in the "account holder" box, it's only 16 characters and normally for DD you must get the name precise unlike SO, many thanks.

Contract

When does my contract finish

Direct debit

Why if i have set up a new DD , do I keep getting messages telling me if I don't pay next month's bill which is due on the 4th, and the fact it was set up over a month ago, being told i will loose a lot of my benefits?

Resolved! BT Employee

Hi there ....i'm a BT Employee and wanting to discuss upgrading my family plan....any help would be appreciated

Resolved! Upgrade

Hi, my husband and I are both coming to the end of our contracts and are looking to upgrade our iPhones. We are both on separate contracts - is there away to share/structure contracts to be more cost efficient? Any guidance suggestions welcome

Resolved! Suspended account

I paid my bill on time and intended to pay the next one a bit sooner so I was ahead, I have been suspended until I make a payment which I need my phone activated to accomplish.I'm really dissatisfied atm and wondered what help I can get as I was sud...