Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leaving

If I paid my contract off as an early upgrade, could I then leave rather than upgrade?

International call

I have been billed £41.04 for a single overseas call allegedly made on 09/12/22. I did not make any overseas call so how can I investigate this and claim a refund too.

Why are you charging me 30 pounds when i was told i wouldn't have to pay that

Why are you charging me 30 pounds on my bill when I was told I didn't have to pay that

Resolved! can i cancel my contract please

LPA

Good afternoon I need to send in a copy of the Lasting power of attorney for my mom to the life events department, could you let me know the correct email address please

Resolved! Bills

Can a have a email of my last bills if possible

My EE Contract is longer than I agreed to

I signed up for a 12 month EE contract in January 2022 and it should be ending this month. However, when I checked my contract it’s down as 24 months. I’m entirely certain I didn’t agree to this because I knew I’d be leaving the country at the end of...

Resolved! Contract

I will like to know when my contracts finish.

Account

What am I actually paying for,is it for broadband usage it just gets more and more each month.

Resolved! Bill

Hi my bill is due now but I'm not being paid till the 20th next week, I was just wondering if there is anyway I can pay then instead?