Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Trade in

Hi, I was looking to upgrade my ee phone and was looking into the trade in option but for some reason they accept all Samsung galaxy phones but the s10 which I got and have an account with EE. Why is this???

Mobile account under able to upgrade

Hi There on my account my mobile contest up soon it’s run out in June 2022 when to EE store today. Someone should be sort it out say 24 hour to 5 days. EE keep past the books on say it 745.00 to upgrade switch I only want to upgrade my mob number. Do...

Early upgrade

Morning, EE is saying that i can have an early upgrade. How does this work?? Will the contract that i am on now be added to the new contract??

Resolved! How do I upgrade a basic calls only sim card contract to include data

I've been paying a very basic sim only contract (calls only) for multiple years for a much loved octogenarian relative. The phone she's been using is an old iPhone 4 of mine. We now have an iPhone 11 for her, so we would like to upgrade the sim to fi...

Re: How do i see my call history for call in the last month

Last month

Live chat help

HiI'm trying to contact someone via online chat, but the popup hasn't appeared on the 'My EE' page. I’m currently abroad.

4G sim only mobile packages

What are the current deal available? not easy to find on app. As only want to show 5G.

the new charges to my bill

Plan

My plan price is showing higher than what it should be

Refund of bill

Hi thereI am still awaiting a refund from my end bill that was processed on January 24. I have now moved overseas and am not able to contact ee in a suitable way without using lots of roaming charges Thanks